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Business Profile

Collection Attorneys

Snow & Sauerteig, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Attorneys.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My medical bills were turned over to this lawyer's office. I have been making regular payments with them for nearly a year. At one point, I asked for proof of what I owe. They sent me a copy of the original bill without showing any of the payments I've made to them since then. I have been given no proof of what I officially owe to this company. In January I got a call that the card I use for payments had expired. While I had received the new card I forgot to take it with me that day. I requested a call the next day so I could make the payment. The woman refused to call me again. I then received a notice in the mail that I had refused to make the payment and they were going to garnish my wages. I called right away and paid the balance in full. I want to make sure that this company no longer has access to my personal information. In the years that I have had to deal with this company, I've been subjected at times to near daily harassment and intimidation tactics.

    Business Response

    Date: 02/13/2025

    Ms. ******* entered into a consent judgment concerning our client's claim in June 2024.  She began making $50.00 monthly payments and had provided our office with her credit card information for an automatic payment.  Regular payments had been withdrawn from her credit card until January 2025 at which time the credit card was expired and unable to process.  ********** contacted Ms. ******* on January 26, 2025 giving her this information and she advised that she had a new credit card and asked us to call her back the following day.  We advised her that she should call us with the new card information and we also advised that if we did not hear from her, routine collection efforts could continue.  We did not hear anything further from Ms. ******* and we then filed a Proceedings Supplemental asking her to appear in court to discuss the account balance.  Ms. ******* subsequently went on our office's website and paid her account in full.  ********** policy is to file a Proceedings Supplemental when a payment arrangement has defaulted and we did not seek garnishment or make any credit posting regarding this account.  Ms. ******** claims of daily harassment and intimidation tactics are false as can be verified by our software system entries and recorded phone conversations.

    Customer Answer

    Date: 02/13/2025

     I am rejecting this response because:
    No mention was made of removing all my personal information from their system. I have completed all requirements of this debt and do not want this company to have my personal information. Once proof has been made that my information has been permanently deleted from their system, all further contact from this company will be considered harassment and subject to a civil suit per my attorney.

    Business Response

    Date: 02/21/2025

    Account information provided by the consumer to a provider is given to our office as part of debt collection. The information is retained to confirm actions taken by our office and safeguarded with the highest level of security and protection for the consumer.

    Customer Answer

    Date: 02/21/2025

     I am rejecting this response because:
    I do not trust your safety and security protocols based on the way I've seen your business operate. I have the right to keep my information private and I do not allow your company permission to have any of my personal information. Delete my personal information from your files immediately. I have lawyers on retainer if you insist we take this further.

  • Initial Complaint

    Date:10/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying 40 bi weekly to this collection agency for years and dont know which bill the money has been going i get no statement no receipts i call get no answer i email i get no response i have requested a statement via email and phone in the form of a voice mail the payments are not being reported to credit bureau nor to the original creditor. i am now concerned since funds are hard to come by because of our economy

    Business Response

    Date: 10/18/2024


Snow & Sauerteig, LLP is NOT a BBB Accredited Business.

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