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Business Profile

Consultant

Primus Consulting Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2023, we had our local *** representative (among several others) provide an estimate to replace half the windows of our house. After careful consideration, we agreed to the quote from the *** representative in June 2023. The original window timeline was going to be about 4 weeks (July 2023) as advertised in the flyer we received in the mail and required a deposit up front. After providing a check for the deposit, which was cashed by the representative, we did not receive a receipt, invoice acknowledging the check was cashed, or other documentation; we do have a copy of the cashed check indicating down payment for the windows. Six weeks later (2 weeks beyond promised installation), we were told by the *** representative that there were delays in manufacturing and they would take 3 months, aiming for October. Since other companies had stated similar timelines and delays, we felt this was reasonable. However, since that last message in August 2023, we have not received any further communication (text or email) from the *** representative despite numerous attempts. In early November, we contacted the main *** company who stated they could do nothing for us and to pursue legal action against their representative as he had effectively stolen our money and was not affiliated with them (though he used their name, logo, and information). They did mention they had cut him off from ordering from their site when we contacted them and that this had happened before. We have been fortunate to find another company who is honoring their installation quote to us, but we are disappointed in how *** handled this incident, allowed their representative to operate in such a capacity, and continued advertising window installation with this individual in our area as recently as early November and website access in early December.

Primus Consulting Inc. is NOT a BBB Accredited Business.

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