Complaints
This profile includes complaints for ProFed Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past 3 months, I have been blocked on my own card for fraud, EVERY SINGLE MONTH with purchases I make myself. My purchases at ********* was even considered fraud. Every month I have had to call the Fraud Prevention people at PROFED and go over a list of purchases, every single month. I even received a recording every month while I was working. This not only wastes my time but also becomes an invasion of privacy on my end. Hearing the number amounts over the phone let alone even the smallest purchases are said over the phone. I have to say Yes to or there is non compliance. They should have no part in my daily life nor have the audacity to block my card when I can do that myself! Also, wasting my time when I'm working.
Business Response
Date: 02/20/2024
We appreciate the members feedback and will work with him directly to address his concerns. According to the Federal ***************** credit card fraud is one of the most frequently reported types of fraud in ***************** and is on the rise. Accordingly, we consider protecting our members from credit card fraud to be of the utmost importance and provide credit card fraud alerts expressly for that purpose. Nonetheless, we recognize that not all credit union members want the same level of protection. We will work with the member to find an appropriate level of fraud protection.Initial Complaint
Date:05/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to close my debit card due to fraud. After Pro Fed blocked it, I had a $98 refund to that card from ******* that did not get processed. I have discussed this with ******* and Pro Fed several times. Both say the other one needs to give me my credit.Business Response
Date: 05/18/2023
Our card services team reached out on 5/17/23 and spoke with our member. We took care of her issue and refunded her the amount she was requesting.Customer Answer
Date: 05/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
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