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Business Profile

Custom Home Builder

Fox Homes, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed our final waiver of payment to Fox Homes, and they were supposed to reimburse us for the $6,000 for lighting allowance and $3,000 for landscaping allowance and they were supposed to send us our home warranty and we haven't received any of the above items. The final waiver was sent on 04/24/2024. I have email and text documentation that they were going to send the money and the home warranty if needed.

    Business Response

    Date: 06/10/2024

    We were waiting of final bills to come in. We just got the final on Friday. We will send payment out within the next week.

    Customer Answer

    Date: 06/10/2024

     I am rejecting this response because:  I still need the home warranty documents along with the money that was all promised.  


    Business Response

    Date: 06/21/2024

    We are in the process of working on this. We are waiting on the final bill from the landscaper and will make payment as soon as we have this. Our process is to wait until all final bills are in before we make payment. 

    Thank you

    Customer Answer

    Date: 06/21/2024

     I am rejecting this response because: The last response was they were waiting on money for payment now they are waiting final paperwork from landscaper...  The house was closed on over 2 months ago and the money is owed, and the home warranty needs to be sent.  This was all promised months ago per emails and texts sent.  Fox Homes are not honest especially when we had a discussion on site and ******************* said that he would never hold back money after the contract.    


    Business Response

    Date: 07/11/2024

    This complaint has been resolved outside of the BBB. We have paid the balance and issued the home warranty. We consider this matter to be closed and resolution to be had by both parties.

     

    Thank you

    Customer Answer

    Date: 07/15/2024

     I am rejecting this response because:  They check they sent was shorted $765.00.  They need to send us another check for $765.00.  


    Business Response

    Date: 08/01/2024

    I cut a check to the client. This matter should be closed. Paid in full.

    Thank you,

    *************************
    Fox Homes LLC
    Office Manager
    *****************************
    O:************
    C:************
     

Fox Homes, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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