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Business Profile

Electric Motor Distributors

Franklin Electric Co. Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Motor Distributors.

Complaints

This profile includes complaints for Franklin Electric Co. Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Franklin Electric Co. Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this unit about 2 years ago, been trying to contact person we bought it from because top injection s**** cap broke due to freezing temperatures, they told us it had lifetime guarantee and I'm still owing $2100 on the unit, the person who sold it to us answered at first and said he would be here but nothing. We contacted a person who fixes them and works with individual who sold it to us, he is charging us $100 labor + parts. Why if it has lifetime guarantee

      Business Response

      Date: 01/28/2025

      *********** ************ sells Puronics-branded equipment which is manufactured by Franklin Electric Co. Inc..  However, Franklin Electric sells Puronics-branded equipment to dealers throughout the **, and my company, ************, is just one of those dealers.  *********** ************, operates only in ******************* (********************** and **************), and we have no ownership or influence over Franklin Electric or any of Franklins other dealer customers.  However, the customer who issued complaint# ******** is located in the state of ******  

      Therefore, this is definitely not a customer of ************, and I would like complaint removed from the BBB account of *************  

      Furthermore, I have forwarded this complaint to the person who is charge of the Puronics brand for Franklin Electric so that he can contact the appropriate dealer and have them make this situation right for the customer.

      Please let me know once the complaint is removed.

      Thanks.
      ****

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      District Manager ***** A *******, stopped by the home on or about 09/2017 to give me a presentation about the Puronics Home Filter. He had mention that the filter has a 20 years guarantee by *********I was giving maintenance to the unit, like adding charcoal every 2 years and replacing the filters. On 09/2024 the unit started leaking water, I checked the Puronics website ******************** and click on dealer locator, I contacted a dealer near my home. They charged me $200.00 just to come and see the unit. I was advised that they would charge me $1200.00 to replace the unit head because it was defective.I went to the Puronic website and clicked on contact us and submitted a general inquiry. They never responded, but they submitted the request to another dealer. ***** was the dealer's name, he asked me to send a video and pictures or the Serial Number of unit, he advised that he would reach out to ******** about the guarantee. Puronics responded to him that they would not be able to replace the head. The Dealer told me that I had to pay about $1200.00 to have the unit fixed.I am very disappointed about the lack of sympathy by puronics and that the 20 years guarantee was a lie by their sales rep.The unit only lasted 7 years and it broke. I feel this company does provide false advertisement about their products and deceiving consumers.Any assistance you can provide so they can fix the unit free of charge will be appreciated.Thank you!

      Business Response

      Date: 10/14/2024

      Franklin Electric Co. Inc. sells Puronics-branded equipment to dealers throughout the ***  ************, my company, is one of those dealers.  ************ operates only in ********************  However, the customer who issued complaint# ******** is located in the state of Virginia.  Therefore, this is not a customer of ************, and I would like complaint removed from the BBB account of *************  

      Furthermore, I have forwarded this complaint to the person who is charge of the Puronics brand for Franklin Electric so that he can contact the appropriate dealer and have them make this situation right for the customer.

       

      Customer Answer

      Date: 10/14/2024


      Complaint: ********

      I am rejecting this response because:

      Kindly provide the Business in charge contact information so this complaint can be assigned to that dealer. This is the same situation I've been going thru, nobody is taking responsibility of this and they keep transferring me to different dealers.

      Please provide:

      Name of Dealer

      Contact information:

      Contact Address and phone number


      Sincerely,

      ***** ********

      Customer Answer

      Date: 10/22/2024

      Hello,

      I would like to inform you that the business contacted me and fixed the unit.

       

      Please close the case.

       

      Thank you!

       

      ***** ********

       

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Water system purchased with poor installation done. Water system leaked and ruined the cabinets with black mold and ruined the refrigerator. Contacted company about the issue and damages with no response provided.

      Business Response

      Date: 10/02/2024

      Franklin Electric Co. Inc. sells Puronics-branded equipment to dealers throughout the ***  ************, my company, is one of those dealers.  ************ operates only in ******************** However, the customer who issued complaint# ******** is located in the state of Texas.  Therefore, this is not a customer of ************, and I would like complaint removed from the BBB account of *************  
      Furthermore, I have forwarded this complaint to the person who is charge of the Puronics brand for Franklin Electric so that he can contact the appropriate dealer and have them make this situation right for the customer.

      Business Response

      Date: 02/10/2025

      BBB Personnel: Puronics is the wholesaler located in *********, ** not the retailer that initiated this sale and installation Our products are sold through a network of distributors and independent retailers throughout the ***. This sale originated through an independent dealer. We have tried several times to contact (phone calls/emails) ****** ********, however we have not received a response. Our tech support staff is willing help the customer once we receive there reply. see emails previously send 
      *** ******* MWS
      Puronics Wholesale 

    Franklin Electric Co. Inc. is NOT a BBB Accredited Business.

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