We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrician

AEY of Fort Wayne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/14/24 paid $1925.00 (1/2 down) Feb 21, 2024.*********************** started the job Project:install a60 amp sub panel in garage, with ground rods and sub panel grounded via ground rods; install 10 outlets throughout garage and a 220 outlet in garage; upgrade main panel on house to supply power to garage; run underground wire to garage for power supply 2/28/24 paid $1925 (rest of the money) *********************** never pulled permit with city prior to starting job, underground wire is not underground wire (will not last), 220 plug was not hooked up with appropriate wire, garage never got ground rods or was grounded, main house panel was wrong panel for main panel, house was never grounded back up. Project did not pass inspection per city code of ****** *******. I had to hire another electrician to come re do work. ($3375). ***** never showed up when he said he would, promised to fix what needed to be fixed to pass inspection. Havent heard from him since March 28,2024! He told us that he was shutting down his business and moving. I just hope no one hires him for any electrical work.nothing is safe that he does! He needs to lose his license. I have all our text messages, contract and I can provide papers if needed from City of ****** that *********************** left my electrical unsafe. He was also fined by electrical company for tampering with my meter.

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with AEY power solutions originally to do a small task of installing a bathroom fan. Everything went well, so i asked ***********************, the person who did the work to look at and bid three more jobs in my home. They are/were 1. To move an outlet to another location because it was an eye sore, 2. To shorten the cord on two penetration lights as they hung too low over the island, 3. Install four can lights in a craft room. ***** said he could do all of these and sent a quote of $650 with a required down payment of $325 to schedule the work. The date was set but then I never heard back from him. The scheduled date was March 25, 2024. When ***** did not arrive on the 25th, I text him. He said he had a thing come up with his wife and could we reschedule for the 27th. I agreed to the change. Then he didnt show up on the 27th. I text him again. This time he didnt respond right away. Later in the day I text him again and said I dont know what to think and suggested canceling the job if no longer interested. He then responded that he recently learned his wife had been cheating on him and it really set him back. So he said he would be here on April 3 at 9:30. Again, no show. Text him again and he said he would be here by noon. Next text from him was he was grabbing a quick lunch and would be coming right after. He arrived 1 1/2 hours later. While on site he busted one of the gloves and while cutting the hole. In the wall for the outlet, he cut into an air pipe hidden behind the wall. He told me he would be back the next day to fix this stuff plus do the lighting in the craft room. Again, no show and no response to my initial text. Then I told him not to come back and refund my deposit. Multiple promises later I still have not received the deposit. I didnt even ask he pay for or repair what he broke. I just want my deposit back. Apparently, he has cheated other people. Wish I had seen their reviews first.

    Customer Answer

    Date: 04/05/2024

    Hello,
    After completing the complaint form yesterday with the Better Business Bureau, I realize they left out two important pieces of information. 
    #Number 1, ***** left exposed wiring from the light that he took down and broke without capping it off. Im going to attach a picture of what Im seeing right now.
    #2, ***** left behind some of his tools and a ladder which I am holding here with the hope that when he returns, he would bring my deposit back.

    Thank you,
    ******** (****) *****


    Sent from my iPhone

    Customer Answer

    Date: 04/16/2024

    Sent from my iPhone
    Hello,
    I wanted to let you know, *********************** at AEY did refund the deposit and it showed up on my credit card this morning. His tools and ladder will be returned to him at a time of his choice.

    Thank you for your time.
    ***************************

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The came out for a electrical problem. He changed me 250$ to put in a new breaker. He said that if the breaker pops again,he would come back and put in a new breaker line the On Monday. The breaker did pop within 20 minutes after he had gone. I called him immediately He said the he would return Monday. Monday came and he didn't come. I Called over and over, no answer. He didn't come nor did he return my call.

AEY of Fort Wayne is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.