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Business Profile

Fast Food Restaurants

Dairy Queen Grill & Chill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12.14.23 $14.12 transaction During a recent drive-thru visit, I conveyed to the owner my dissatisfaction with her employee's discourteous behavior. I requested assurance that future interactions with customers would be more respectful. Instead of an apology, the owner resorted to defending her staff's actions. I explained that unless a standard of respectful treatment is guaranteed, my grandchildren and I may reconsider patronizing her establishment. Her response was to abruptly close the service window. Upon expressing my disapproval of her behavior, she handed me my food which I hastily removed from her grasp. She then held back the remainder of my order, causing an unnecessary delay while she processed a refund for my card. Rather than politely returning my change, she opted to hurl the coins at me whilst drastically closing the drive-thru window. This unprofessional behavior escalated a routine dining experience into an aggressive confrontation, all because I sought a commitment from her to enhance her customer service.

    Business Response

    Date: 02/02/2024

    Customer had problems hearing at the drive thru speaker and was asked to pull around to the window. This is when things started to escalate with one of our team members and then our GM came over to the window to try to figure out what was going on. The customer then used fowl language towards our staff members and we proceeded to give her a refund after she was asked to leave. The customer then decided to throw the money out of her window (cash refund) along with her slush and ice cream cone at the drive thru window. We have video surveillance showing this as well. We already attempted to give her a refund, but are willing to send her a check if we can get this closed out.

    Thanks,

    Customer Answer

    Date: 02/02/2024

     I am rejecting this response because:

    This information is not true.  I did not ask for a refund.  The owner decided to refund in cash just so she could throw the money at me.  I paid with a debit card.  If I asked for a refund why would she refund cash.  The transaction was over.  The owner refused to hand me the last bag.  Handing me the bag would have ended the entire event.  The owner escalated the event when I told her that her employee was being rude to the hearing impaired.  

Dairy Queen Grill & Chill is NOT a BBB Accredited Business.

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