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Business Profile

Fast Food Restaurants

Wendy's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The fries were cold and stale same with the chicken nuggets. Every sandwich was cold that we ordered and tasted horrible.

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 21st went to Wendy's placed a order for a **** dollars **** 2 stack value meals that's **** dollars and as a reward on the app gave me the option to select a 10 piece nuggets as a free reward I selected it just had to make a purchase and I did the manager ********* gave me nothing but a bad attitude said I couldn't use the square to place a order for food stood for *************************************************************** the area is there anyone here working the front counter ********* just ignored me horrible need to take her order and the manager complained again she had to actually work and do something besides stand there and argue with Me I said I know it's my Mobile order and it's still a order on my phone that was placed supposed to get a free ***************************************************************************** ***** I should not of paid it my meal total should not of been over **** with tax from didn't think about the amount should be **** then paid ***** and walked to restroom back to the counter and my food bag and checked to see if my order was correct and it was not no double ***************************** ?? was missing had 4 piece nuggets and small fries ?? and small drink on counter manager changed my meal right in front of me put a 10 piece nuggets and medium fries in the bag demanded I take my food leave whole crew so confrontational I called ************************************************************ to move away from them told her already did that in lobby as far as I could get away from then to call 911 without them hearing me make the call then told her situation and had receipt manager at first refused to print receipt and I demanded receipt until she finally gave me 1 said again take your dam food leave I said no wanted my money back and place my order ****** 2 officers while I was waiting in lobby showed up told officer ********* refused to give me my money back he asked her give her money back she refused to give me my money

Wendy's is NOT a BBB Accredited Business.

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