Complaints

This profile includes complaints for Sud'n Impact Gym's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sud'n Impact Gym

  2429 W Main St Fort Wayne, IN 46808-3738

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  Sud'n Impact Gym

  6316 Covington Road Fort Wayne, IN 46804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date purchased: 3/17/25 First/ONLY class: Jui jitsu with ***** *. Tues 3/18/25 @7pm. On 4/17/25, a $155 charge was processed to my account. After seeing the *********** I did not expectI came into the gym and canceled my membership in person.When I signed up through the website, the membership clearly appeared to be month-to-month, with no visible or direct disclosure of a six-month billing commitment. Based on legal counsel Ive received, this may fall under misrepresentation or lack of informed consent.More importantly, during my first and only visit to the gym, I experienced a setback related to a prior spinal injury due to poor instruction from ***** *. He failed to teach proper body mechanics and advised me to "hold back" in a way that led to unsafe positioning. That compromised position triggered significant tension and inflammation, and I had to step away from training for a full week afterward to recover.Additionally, *****:Did not ask about my injury history Did not know my name Made no effort to assess my condition or readiness before offering instruction Had any of those basic steps been taken, that outcome likely would have been ********** add to that, ***** also openly mentioned that he was dealing with a staph infection at the time. While there was no physical contact, having an instructor with a known contagious infection coaching in a shared training space raises serious health concerns and speaks to a broader breach in duty of care.After receiving legal counsel, Ive been advised this situation qualifies for escalation under:Contract misrepresentation Instructor negligence Injury liability Breach of duty of care My main focus is that Im reimbursed for the month I did not expect to be charged for. The website misrepresented the contract, and I feel tricked into signing (being that I thought it was monthly). Also having an instructor with staph infection teaching calls for major repercussions and disciplinary action

  Business Response

  Date: 05/14/2025

  When Talon came in to cancel his membership he talked to my front desk assistant. She got me to talk to him about his cancelation. I looked at his account and I saw that he bought a membership online with a 6 month contractual agreement. Only way to buy a membership online through our portal is to sign the liability waiver, stating that you are in good condition to do our physical training, And have to sign the 6 month agreement to get through the purchase the page. Without, you would not be able to buy a membership online. I pulled up the agreement he signed and I showed him. He said that he did remember seeing that but did not realize he was signing a six month agreement, In which makes no sense. He also complained to me that he was injured in class due to a previous injury he had before he did our class. I asked him if he let the instructor know about his previous injury prior to or during the class and he stated to me that he did not. But still complain to me that we weren't proactive enough about his injury that we didn't know about. This was another attempt for him to get out of the contract and not pay for his membership he committed to. I let him know because of the injury and him not being able to continue I was going to ask our company to cancel his contract even though we didn't have to do that. He also must have gone to his bank and reversed the charges as our account got his charges deducted from our system and they were reversed back to his bank account. So this complaint is legitimately null and void and has no standing to be on our record whatsoever. It's obviously not our fault or negligence that a grown adult signs a contractual agreement it does not read it and agrees to payments with our company. If you have any other questions please feel free to give me a call or text at ************. Thank you for your time and understanding.
  The attachment on this message has the contract that he signed and agreed to.

  Customer Answer

  Date: 05/14/2025

   I am rejecting this response because:
  
  To whom it may concern,
  The business owner's response is a deflection of accountability. While I did sign up online, the six-month contract was not clearly or explicitly communicated. Clicking through embedded fine print does not constitute true informed consent. If it did, consumer protection laws wouldnt exist.
  I raised concerns after an injury aggravated during one of their classes. The owner claimed it was my responsibility to inform the instructorignoring the established legal and ethical standard of duty of care. It is the instructors role to assess risk, especially in high-impact group training. A business cannot absolve liability by shifting all responsibility to the customer.
  This complaint is not about the injury or the money. Its about the fact that I attempted to resolve the issue directly, in good faith, and was ignored. My message went unanswered for days. Only after I informed the owner that a formal complaint had been filed did he respondnot with resolution, but with condescension.
  I have documented messages in which the owner insulted me personallyout of anger that I chose to hold his business accountable. That is not professional conduct. Its further proof of poor customer treatment.
  The owner then blocked me from further communication, while simultaneously claiming my complaint is null and void. That determination is not his to make. Customers have the right to file complaints when a business fails to communicate or meet basic standards.
  If the funds remain in my account and the matter stays closed, I consider this resolved. If not, I reserve the right to pursue all legal remedies without further notice. The next step is entirely up to the business.