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Business Profile

Garments Printing and Lettering

Kustom Apparel, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garments Printing and Lettering.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 shirts from my kid's school and they went through this company to get them printed. Once we received them and washed them for the first time, the design on one of them began peeling. I contacted the company, through email on October 5th, 2023. After receiving no response after a few days, I called. The man I spoke with stated he would get another one made and drop it off at their school. Fast forward to December, after forgetting all about the shirt and having not received it, I again contacted Kustom apparel by phone. The guy I spoke with stated that he dropped it off at the school "months ago". I contacted the school and they said they had not received anything. I called Kustom Apparel back and he said at that point, he would just give me a refund. I explained how my kid just wanted something memorable from her school and offered to come pick the shirt up at his shop. He said he would call me back once he got into work that morning. I never received a call back and a few days later, called and left a voicemail and have not heard back from this business. I would like a refund back for the shirt I paid for that has a design that is coming off. Amount paid for 2 shirts was $25.68 (I'm only seeking a refund for the one).

Kustom Apparel, LLC is NOT a BBB Accredited Business.

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