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  Blackburn Construction

  5031 Windsor Oaks Dr Fort Wayne, IN 46835

• 

  Blackburn Construction

  5449 N 400 E Huntington, IN 46750-9545

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a quote for paint work via text, **** came out to the house and discussed with me expectations on paint, colors, and patching walls as needed. We scheduled for 11/27/23, he delayed me to 12/4/23. From 12/4/23-2/5/24 he cancelled on me 14 times, job is still incomplete, and there are damages. He was last here 1/11/24, stated he needed to come back to finish the ceiling in 1 room, and walk thru the house. At that time he was 2 weeks out. First attempted 2/15, but then agreed on 2/5. I have paid in full on 1/11 but the job is still not complete and there are damages. My family and I did a very thorough walk thru before he would be back on 2/5 so I can show him during our walk thru, there are numerous areas he has missed and left bare spots, and still incomplete ceiling in 1 room. There was paint splattered in all of my sinks and floors. There is paint on many doors/trim. There is paint on the hallway trim, he is aware of that and stated he must of painted that area when it was dark. There is a scratch in the tub where he had the ladder. There is a chip missing out of a sink. With the damages, sloppy work we have found, and amount of cancellations Im not comfortable with him back in my home, and cant rely hed actually show up when scheduled, he has cancelled more times than has shown up. I addressed my concerns and attempted to obtain a partial refund, he refused. He denied any damages, when he already has seen and accepted the upstairs trim was him, and will not discuss the other damages. He stated I added numerous rooms to paint, which is untrue and twice in messages I clearly stated what rooms I wanted painted. I asked before he started any work or unloading anything about a quote to install light fixtures, he stated he could do them now since he was already painting the ceiling vs. scheduling out. At this point, I will get quotes to get everything corrected, replaced/repaired and request reimbursement for that, or a full refund minus material cost.

  Business Response

  Date: 02/26/2024

  *****,

   My initial meeting with you, requested that the ***tairs, foyer, and downstairs be painted. It was not clearly mentioned to me that the ***tairs bedroom, master bedroom and master bathroom, and laundr room were all part of it. You never said the whole house. I let you know that wad a lot to add on. ***** also added on removing and rewiring ceiling lights in ***tairs hallway, bedroom, foyer, bedroom ceiling fan, removing wall cabinets and trim, ceiling light in laundry room, removing multiple fixtures, and hanging a very large TV on a custom wall mount. I instantly let her know I don't know if I can fit all this in and it will take longer. I did delay the start date twice but it was approved by ***** and I always communicated with her. I did not cancel on her much after, I just let her know if I would be there or not. I'm not an employee of *****. I cut my rate over half and we agreed to $300 per day. I also got her paint at almost 50% off. I worked about 12 to 13 days and spent almost $1,200 in materials. ***** actually should owe me $1,300 at a discounted rate but I helped meet her budget of $3,500. I repeatedly told ************ can't promise when to finish after the holidays but that I would get there asap. I did and ***** was extremely pleased with everything. It wasn't till later on when scheduling a free 4 to 5 hour touch up that things got sour. I had to repair so much for free, clean a gigantic awful mess in her home to even start painting. Walls were caked with dust, grease, dog hair, and I asked her to clean first which didnt happen or was not done well. ***** had another ladder in her tub and I think that could of scratched it. I'm very careful and have ladder boots (non scratching-no marks) and never did anything to chip a sink. *****, the master bathroom was in very rough shape, all completely filthy and fixtures in poor condition. The remaining touch *** can be done in no time and I'm very sorry I got sick a few times. I could have been there the next day and was ready too but you said I'm not allowed there. I'm on a $300 per day rate no matter what till completion. I was underpaid and there can't possibly be a refund for work that wasn't paid for. Hope you find your sanity and give it a rest.

  Customer Answer

  Date: 02/26/2024

   I am rejecting this response because:
  
  Matt, here are 2 screenshots where I was very clear on what all was to be painted. That first one was sent before you even came to the house, if you mis understood that is not my fault because I was very clear every room but my bedroom and the upstairs bathroom. I never once had a ladder in the tub, it was on the floor outside of the tub the entire time. I also asked for a quote on the lights, and said if you cant do them while you paint let me know when so I could schedule. You were the one who said youd do it while you painted. I have 14 screenshots and or voicemails of when you canceled on days you said youd be there. I also am not sure if you were able to view the file that had 87 photos showing all the bare spots, and paint you got over trim, even the knew trim. I also asked you numerous times if I needed to clean anything and or move anything out of the way and you said no it was all good. You and I never did a formal walk through, you finished on 1/11 at 9pm because you were late that day, so it was dark out. Once I had the time and was able to check it in daylight all the flaws were very visible. I even mentioned the trim to you before you left. Every room has required corrections. I never asked for you to discount the rate, you were the one who stated it. I agreed to the rate you set. It was also never mentioned a discounted rate would equal to less quality of work. Please do not make a jab at my sanity, that is unprofessional. I have a file with 80 something photos showing the imperfections, plaint where it shouldnt be, and damages. I have had a few other people inspect it as well and it was all visible. If you cant view that file here, I will gladly email you it. The bathroom window trim is terrible and caked with paint. 

  Business Response

  Date: 02/26/2024

  $300 per day rate was the agreement. You tried talking me down to a low set amount, and I said I would try. I absolutely honestly did not damage the tub or damage the sink, it was in bad condition and I have enough integrity to admit when I'm wrong. The bathroom was so filthy, there is no way you can possibly even see some things until after cleaning. I asked you to get some paint splatter up on the tub/shower because it needed to be cleaned anyway and because I put so much time in cleaning. As I mentioned, any corrections are easily fixed. Stop making this sound like it is the worst job ever. You can't say this job was so amazing and go to this. A couple hours touch up/finish day and its fine. So much added work, it was before that text *****. The estimate was before that text, and added work was after you texted. I can't keep trying to argue with someone so one sided, and so ungrateful. Good bye

  Customer Answer

  Date: 02/27/2024

   I am rejecting this response because:
  Matt, your response is not correct. The first text was sent 10/27, you didnt come in person to quote until 11/2. On 11/2 you had the text where I was very clear on what I wanted painted. I never once tried to talk you down on the price. You told me $300 a day and I was okay with that. Please show me where I ever stated I wasnt? I told you I had a budget, and you started that was 100% do able. Me telling you a budget, is not taking down on price if thats what youre trying to claim. It was before any work started, and after you said $300 a day, and I agreed to that. When I said my budget I said if thats not doable I will cut back somewhere. Thats me cutting back, not cutting you back. You agreed to the budget and said you could even get it slightly under. I have every message for proof. I can send you screenshots if you need them. I also have a file document with all the errors. The jet tub was not in poor condition, it was not very used at all. And same to the bathroom being filthy, that is incorrect and I have time stamp photos showing so. Anytime I made a comment that something looked good, it was towards the progress not the finished work. You did bulk of the rolling the very last day you were here, and stopped at 9pm. There was never a chance for me to walk through and see the final work until after you left. When you left I told you it needed done by Feb 6th, you even responded youd have it done before February even. Then didnt try to offer me Feb 15 to finish. Most of what you say is not accurate and I have ample support for it. I have all of our messages, and voicemails of the cancellations, and I also have photos of all the errors. All the paint on baseboards and door trim that were not there prior either. 
  

   to address the first issue, on 10/27/23 I texted you and I made it very clear I wanted everything painted except my ***tairs bedroom and the ***tairs bathroom, it is laid out very clear in that text. I also reconfirmed on 12/1/23 what was all being painted and what color. In those 2 messages (( screenshots attached )) it is very clear what is being painted. You claiming I was not clear, is false, I specified twice. If you misread, that is not my fault but here is the proof. In regards to the lights and the tv, I also mentioned as seen in the texts I was only asking for quotes and said when you could get them done. When you showed up 12/4/23 to paint, you said you could do them while youre painting since you are already painting the ceiling. It was never expected you to do them same time as painting, it was if you can thats great, if not lets get it scheduled. It was even talked about before you got any of your tools and materials out to even start painting. I was very clear on that, and told you if you cant while youre painting I totally understand and would schedule out with you. You said you could and so we agreed on that. Third issue, you did cancel on me 14 times, you showed up 10 days. From 12/4/23-1/11/24 you canceled 14 times, and I have either a voicemail or text message as support. You either overslept, sick, got delayed getting your license, some other random reasons. It would be planned youd come that day, and you would either call or text me that you had something come up, a few times it started out as running behind, but then would switch to a cancel. You started 12/4/23, and on 12/12/23 you texted me at 9:31am saying youd be there between 12-1. Then at 12:18pm texted me canceling. That is shortly after you just started the job. On 12/27 you even tried to add on the outlets I got a quote for. You cant blame me for all the added work, when you yourself were even trying to sell me another job. You stated if I wanted them done you could swing it the same time. I respectfully declined the outlets being replaced. You are sitting here complaining about added on work, when you yourself tried to add on more. And any work we spoke about besides painting, was for a quote and you said you could do while youre here. I cant and never even tried to force you to do anything, you accepted the job voluntarily and were paid for all the work you did.You did show up 10 times, not *****. And out of those 10 times some werent even for 4 hours. If you need a date break down of when it all happened, I can supply that because it was tracked. In regards to cutting rate, I never once asked for the rate to be cut. I asked you for a quote, you supplied the quote. In said quote, youre the one who set the rates, not me. I did not disagree or even try to negotiate any of the rate, I accepted what you offered. If you believe it is discounted, that was your own doing without being asked and can not be held over my head. If you believe the discounted rate equals lower quality work, that is something that needs to be discussed because I would have asked for high quality work. You mentioned you give a family friend discount, but never the quality of work that would come along with. Again, these are rates you set that I agreed to. I didnt set them, so it is not my fault you feel the rates are low. Next issue of you starting you never gave a guarantee on when it would be done, when you started I told you the expectation of having it done by Christmas, you said that was doable and you can make that happen. Then you had delays, and it got pushed back. On 12/25/23 you texted me and said you would have it done Saturday. Which then again did not happen. I have ample text messages of you saying when youll come finish it up and have it done by, and you could never actually follow through with what you said. Then mentioning I was extremely pleased, **** you finished at 9pm because you were late that day. And I knew you were not 100% done because you mentioned youd need to come back for another half day or a day, and it was dark out, you know I walked down the hallway and to the living room looked at the tv and only around the living room / tv ((and mount wasnt custom, it is a standard one from Best Buy)) when I said it is looking good. You know I did not walk through the house and see everything you did that day. And again, it was 9pm so it was dark out and not a lot visible. You and I never did a walk through in day light to see the flaws/areas of concern. Then, saying you had to clean gigantic awful mess is reaching. You told me all you needed was stuff off the walls, and moved away from walls so you have room to walk, and then cleaning the bathroom balcony. I offered in person numerous times to dust the trim and door frames and you told me no, that you have a vacuum and have to do it. I did dust the bathroom balcony as discussed and had everything off the walls. The walls were in good shape, there were nail holes from prior photos hanging, but nothing extreme. I have photos prior to your painting showing the condition of the walls. Are they perfect? No, it is a lived in home and you also have done work in this home and you also saw it before painting. I asked and offered help numerous times and you told me its all good and that you didnt need anything. If there was any issue, you had ample opportunity to speak up and or not take the job if you found it that big of a mess. The 3 things you asked of me, were handled. Then, an accusation is that I had a ladder in the tub. I never once had a ladder in the tub. My stepfather came out, opened his ladder in the bathroom for me, and it sat outside of the tub and I leaned over the balcony to clean it, and my mom assisted. We both were not comfortable to put the ladder in the tub, we didnt even try, we didnt think it would be stable. So for you to say a ladder was in the tub, when 1) it never was 2) you werent there when we cleaned the balcony 3) you never once saw our ladder in the tub to even make that statement, which is untrue and 3 people who were present in that bathroom and know it never was once in the tub. The bathroom was never painted, it was white, and now the high triangle window trim is covered in paint from your work. The door trim has paint over it from your work. The rooms that never had paint work done have paint on the trim that is the same color you were painting with. In June of 23 you installed new white trim (still not sealed from when you installed, you said you would when you painted, and when I mentioned that you even tried to delay that, and it is still not done)) in the hallway for me and you got the agreeable gray in large amounts on it. When I first mentioned it you said it could probably be touched up. Then when you went up and looked at it, you were even shocked at the amount of paint on the trim and made the comment you must of painted the hallway when it was dark. You admitted to sloppy work and getting it on the trim because you painted in the dark. Either turn more lights on, get shop lights out, or come on time and show up during daylight to prevent getting paint all over my trim. Then again at end of your message, you chose the total of $***** and I even have a text from you that you were at ***** and could even possibly get it slightly under. So for you say your underpaid, is no fault of mine. I paid what you said the total was. I mentioned my budget of $***** and was transparent before you even had any work started, and told you if that was not possible let me know I might have you skip a room or two. At that moment you said yourself it was 100% possible I had nothing to worry about, it wont go over $*****. For you to keep claiming you were underpaid, when it was you who set the rate, you who knew the budget and said thats 100% possible is on you. You told me how much to pay you for the and thats what you were paid. I paid you 100% in full for the amount you stated it was. Which was for a complete job, final bill.  There is no work that wasnt paid for, I have text messages of you saying final price is $***** which is what you were paid. You set that price, you said it was the final amount, and that is what you were paid for a complete job. This job is not complete, every room especially around the outlets that you even took covers off for are very bare and need another coat. You also got paint on numerous trim pieces. To complete the work, fix and or replace some of the trim, and to correct the tub is why the request was made. There is no work that wasnt paid for, you gave the final bill and that was paid 100%. To say you hope I find my sanity, is unprofessional and insulting. I have found issues with your work, and am pointing them out to have it made right and hold the workmen-ship I paid for accountable. It is not just me that sees these flaws, numerous people have walked this house with me and notices it as well and sees this as a big issue. I did not welcome you back in my home because I cant wait around on you, you say you would have came the next day is hard to believe, especially with your track record. I needed this done and you were aware of that. I was beyond patient and moved my deadline numerous times to accommodate you but at some point enough is enough, and after 14 times Ive had enough and had to go elsewhere and another direction to get his job completed. To paint the living room, hallway, kitchen, 2 bathrooms, and 2 bedrooms, and install light fixtures does not take over 2 months, I had to move on and get it handled. Especially after seeing the damages, I couldnt risk more. I have a file with 80 something photos I provided to the BBB, if you did not get it, I will email it to you directly not a problem. I hope you can truly see I paid the price you set and chose, and see all the flaws in your work and take some accountability. Even if it is a partial refund, Im willing to accept that, you did charge for a completed job and not 1 room was 100% complete, every room required either another coat or touch *** due to spots you missed or to thin, and now damages as well (( photos attached in the file)). I am not ungrateful, nor one sided, this has been reviewed with numerous people and they see the issues as well. I wanted to work this out with you directly and that didnt work, my next resort was this with the bbb. At the end of the day, it is not good business to cancel on someone 14 times, drag the job out 2 months, and constantly blame others for the issues. The file (80 photos I can send you if needed) is very clear the issues with the work, on top of your time management to complete a job. You not showing up to get it done, and the quality is the issue. I am requesting a partial refund from you and tried with this BBB resolution as well. If you decline and cant see the errors in the cancellations and paint work and trim and baseboards, that is not one sided on my end. You can say I need to find my sanity, and that I am ungrateful, and make those false accusations but it is beyond unprofessional, especially coming from the business owner. It was a business transaction and I am unsatisfied with the customer service, timing, and quality and have tried to work this out. I will look into my next alternatives on getting it resolved if we can not work it out directly. Thank you.

  
  

  Customer Answer

  Date: 02/28/2024

  Good evening,
  
  I spoke to my aunt just now. Apparently **** Blackburn called her, and told her he is willing to work out a resolution and have a mediator. I know I have already sent my response, but now that he is bringing her into this I wanted that to be addressed. At minimum Im asking for $600 back, beyond fair. He charged $300 a day, and there is 2 days worth of corrections and or fixing the trim from him. That is my final request. 
  
  Sent from my iPhone
  

  
  

  Business Response

  Date: 02/28/2024

  Please see attached. All evidence and texts/call logs have been confirmed.