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Business Profile

Health Care

Alliance Health Centers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alliance Health Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alliance Health Centers has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/14 I walked to the local alliance health center(bridge of ****** location by me that I live by to attend my weekly therapy session withy therapist takia,Upon arriving I checked in with the front desk and waited for my appointment, after my appointment time had started therapist came out to the lobby and said she would be right back 15 mins went by and she never returned, the front desk lady then randomly asked me if I had been sick in the past 7 days, I told her yes but was no longer ill She then said would have to reschedule my appointment and called me to the front desk and said"I'm sorry but we can't risk it as she has other patients she needs to see and can't risk getting ill"I couldn't believe what I heard, not only did the front desk lady disregarded me saying I was no longer I'll but in cancelling my appointment, a therapy appointment, telling me I'm a risk for her other patients I never felt like such piece of garbage, the front desk lady then lied on the clinical notes saying I felt sick when I clearly said I was sick but no longer ill It's absolutely disgusting to treat a patient this way and I demand to speak to corporate

      Business Response

      Date: 06/04/2025

      The same day that the patient filed this complaint with the BBB, I spoke to him on the phone as he had reached out asking to speak to someone and file a complaint. I spoke to him and he shared that he was disappointed in his service that he received. I apologized to him for that service and told him that I would be handling this situation with the employee. I asked him if he was wanting to switch to a new therapist or would he like to continue with this therapist. He stated that he had no complaints of his therapy experience and would like to continue with this therapist. He said he just wanted to be heard about his negative experience. I spoke to the Chief Behavioral Health officer who is directly supervising this therapist and he spoke to the therapist. The situation has been mitigated on this end and the patient stated that he was satisfied with this outcome. 

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