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Business Profile

Insulation Contractors

USA Insulation Fort Wayne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    USA insulation charged me $8974.00 to inject spray foam insulation into my walls. Instead of filling them to top of each stud cavity, they only went 4 foot high.

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The insulation wasnt completely finished. There is a wall where it wasnt done that is part of a closet. There is a cold wind that comes through the closet. There are many circular plastic discs that were placed on my house in the places where the insulation was blown in. They cannot be painted over without leaving a circle. I have spoken to a painter who came out to give me a quote. The company hasnt called me since July 6 and ***** returned to remedy the problem as they promised before Memorial Day.

    Business Response

    Date: 08/14/2023

    This complaint does no belong to us, it is not one of our customers.  We do not service the Fort Wayne, IN area. 

    This belongs to: *** Insulation of Fort Wayne, ******************************************** Wayne, ** 46804

    **************

     

    Thank you.

    Business Response

    Date: 12/14/2023

    For complaint ID ******** ******************** Closed for no response.

    Response to Complaint
    The complaint regarding the visible plugs: The plugs are result of the insulation process and cannot be changed. 
    The complaint regarding the wind in closet: *************** call visits were unable to determine the wind.


    I will personally reach out to the customer to determine if the issue was resolved.



    *********************

    General Manager
    *** Insulation - North Central *******
    *** Insulation Fort Wayne
    *** Insulation - Elgin

    ************
    ********* 46501

    Phone: ************

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** insulations been called to my house four times. They left holes in the side of my house. I have called them numerous times sent photos. No one has returned my calls the job is not done.

    Business Response

    Date: 03/03/2023

    Hi *******!

    We have you scheduled for your service call on Monday.  I believe ****** has already reached out to you with the specific details and time frame. If you have any questions, please give her a call at the office at ************. Thank you!

USA Insulation Fort Wayne is NOT a BBB Accredited Business.

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