Reviews

Review Details

• Review fromJill I

  Date: 09/15/2023

  1 star

  Jill I

  Date: 09/15/2023

  Terrible! This is the only way to describe my experience with Galbraiths. My daughter and i went to Galbraiths on mothers day looking for a tree. The employee showed us a pink magnolia tree and we went with that one. It never had a tag saying what it was only that it was for sale. A month later it bloomed and it didnt look like a magnolia tree, we realized it was a hydrangea tree. Ive been calling for three months and the lady that was supposed to call me never did. Finally today we go into the store. The owner offered us a $50 gift card for our troubles and to keep the hydrangea tree. We had our hearts set on the magnolia tree so we asked to do an even exchange. The $199 hydrangea tree for a $199 magnolia tree. We get home and the magnolia tree was one $149. Not only that, it was in terrible condition, with almost all the leaves sunburnt. When we called they told us they didnt have any magnolia trees for $199. We went back to the store and the lady that was there showed us the magnolia trees that were $199 that they supposedly didnt have. We decided to just go with the original offer of keeping the hydrangea tree and getting the $50 gift card but then they tried saying they never offered that. The whole time they were rude, and lying. We will never do business with them again and we advise you do the same.
  

  Galbraith's Landscaping & Lawncare

  Date: 09/16/2023

  We are sorry that you feel the way you do concerning your purchase.  But, the receipt from your original visit three months prior said plainly that the tree you purchased was a hydrangea tree and not a magnolia.  Even though we sold you the correct tree, we tried to accommodate your request by allowing you to swap the hydrangea for a magnolia.  You were present when we loaded the new magnolia into your vehicle and we explained that magnolia leaves in the fall will always look as they did this time of year.  You and your party were happy about the exchange when you left.  When you returned later that day complaining about the magnolia we offered four different options to try to make you happy including a full refund, all of which you declined.  My team and I have made every possible effort to conciliate you only to have you and your party threaten our reputation with malicious online reviews.  With that said good luck to you in the future.  I hope the next establishment you visit can meet your needs.