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Business Profile

Manufactured Homes Sales

Country Court Estates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Water is always down with out telling the residents. Well water need to be softened, so install a water softener in all trailers, as well water has a lot of bad bacteria .

    Business Response

    Date: 09/18/2024

    I got a letter stating we had a complaint from a ****** **** regarding the water being shut off and the softener situation these complaints are inaccurate.

    To start the water is not always down we have made some repairs to our water system and each time the water is off we post a letter at all mail boxes, office and informational areas with a 48 hour notice directed by the company that handles our water 

    Secondly we are not mandated to soften the water I already had this conversation with Mrs. **** and stated to her that if she had a issue with the water that she can install her own personal water softener in her trailer, giving she owns her trailer and it is not our responsibility 

  • Initial Complaint

    Date:05/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a resident of country court estates for more than 20 yrs. There is a raw sewage issue with Lot 144. Empty lot next to Lot 143. This is the 5th time that this issue has happened in past 7rs. Management is not willing to address and I have contacted board of health at least 3 times in the past. That has been the only way too get resolved. My wife is at high risk to health hazards. In which might be due to this issue.

    Business Response

    Date: 05/24/2024

    This issue was address the same day I was notified and I also was contacted by board of health which ***************** also notified without contacted me the property manager first. I repaired the sewage issue using ************************ and the following day after the drainage the down Maintaince then cleared area of misc and poured lime down as well. Tenant seemed pleased and problem fully resolved.

    Customer Answer

    Date: 05/29/2024

     I am rejecting this response because:

    Not aware of any contact nor consent with property management in which I seemed satisfied. Would like one on one with management to sort out issues or differences. Maintenance was notified May 6 with picture and substance of the matter.  Thanks 

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Country Court Estates is NOT a BBB Accredited Business.

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