Complaints

This profile includes complaints for Allied Van Lines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Allied Van Lines, Inc. has 10 locations, listed below.

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  Allied Van Lines, Inc.

  PO Box 988 Fort Wayne, IN 46801-0988

  
• 

  Allied Van Lines, Inc.

  1 Parkview Plz Oakbrook Terrace, IL 60181-4400

  
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  Allied Van Lines Portland

  75 Pine Tree Industrial Pkwy Portland, ME 04102-1434

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  Allied Van Lines, Inc.

  1665 Main St Buffalo, NY 14209-1304

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  Allied Van Lines

  1200 Ellis Rd N Ste C Jacksonville, FL 32254-2278

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a shipment from ** to *******, allied van lines lost some items in my shipment. They lost a mattress and a sawing machine and a futon. I submitted a claim and it was denied and they won't *************. Can you please help..

  

  Business Response

  Date: 08/08/2022

  We are very sorry the claimant has missing items to report from his relocation.

  In review the shipment delivered into a self-storage facility. When a shipment delivers to self storage our contract ends there and it is up to the customer to document any damaged or missing items. There is nothing documented at the time of delivery and the inventories are all signed as all items received at the time of delivery. We have no way to confirm that anything went missing during transit.

  It is my understanding the claimant had someone else accept delivery and it would have been up to them to check the shipment at the time it delivered to the self-storage facility.

  Again, we are very sorry for any inconvenience.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Allied Van Lines for a long distance move from ** to a storage unit in SC and purchased the ********** Protection with $0 deductible and max ********** of $75,000 to cover all damaged items at the price of $528.00. On 6/17/2022 Allied Van Lines moved our belongings and we witnessed our furniture and belongings being dragged on the floor of the truck with no blankets to protect our furniture and damaged with no care or regard for our belongings. We were advised that the two trucks would take our belongings to an Allied Van Lines storage, and would then be re-loaded onto a semi truck, and the semi truck would deliver to our storage unit in SC. On June 24, 2022 a driver called to schedule the delivery and advised us that several items were known to be broken by the crew in ********** and those items were documented. When the delivery to the storage unit was made the driver gave us desk legs which were broken off and known to be broken in ********** by Allied Van Lines. We requested the documentation numerous times and have not been provided the documentation of any broken items to date. I followed the process to make the claim on the broken desk and the claim was denied stating "When a shipment delivers into a garage or storage, Allied Van Lines liability ends..."Why were we sold the ********** Protection plan when Allied Van Lines agreement was to deliver to a storage unit and knew all claims would be denied? I want the executed documentation stating the ********** Protection would be denied if delivered to a storage unit. Why was the claim denied when Allied Van Lines employees admitted that the desk was broken by them? Why are we denied to receive the documentation from Allied Van Lines that notes the items broken?The desk legs are broken in half and cannot be replaced or fixed. I have called the manufacturer and repair company. Allied Van Lines needs to replace the entire desk and honor all future claims.

  

  Business Response

  Date: 07/28/2022

  We are sorry for the concerns that the customer is experiencing.  Her claim has been turned over to a senior adjuster for review.  The review process can take ***** days.  The customer could have claimed the items had she made written notations of each damaged item on the paperwork at delivery.  Without these notations, and since the items were stored in a non-Allied facility and delivered by a non-Allied crew, Allied cannot confirm if the damage occurred while the item was in their care, custody and control.  The customer did sign the Declaration of Value conforming receipt of the booklet "Your Rights and Responsibilities When You Move", which stresses the importance of completing a thorough item check off at delivery.  The senior adjuster will contact the customer by email at the end of her review.

  The driver did not make any notation of broken legs on Item 115 desk when he loaded the shipment.

  Customer Answer

  Date: 07/29/2022

   I am rejecting this response because:

  There are several incorrect statements in the reply from Allied. The delivery to the storage unit was  made by Allied employees or its affiliate. Also, we were not given the opportunity to unwrap or inspect any items at delivery. The Allied delivery crew rushed and did not inventory what came off the truck and did not unwrap any items to inspect for damage. The Allied crew did not allow us to inspect for any damage.  Allied also had unwrapped and re-wrapped some items in ********** so we were not aware of the condition of any items at the time of delivery to the storage unit. We trusted that the ********** Protection would cover any damaged items.  If we had known that the claims would be denied due to being placed in storage we would have forced the Alllied delivery crew to unwrap each item and inspect each item with us and document it.  The Allied delivery crew instead advised that we had time to make claims on the ********** Protection plan at a later time. 

   

  
  
  

  
  

  

  Business Response

  Date: 07/29/2022

  We do apologize for all the frustration and inconvenience, however the review adjuster will perform their review of the claim.

  Unfortunately, no adjustments or reviews are completed through the BBB site.

  Customer Answer

  Date: 08/02/2022

   I am rejecting this response because:
  
  This issue is not resolved. Allied Van Lines responded that it would take 60-90 days for them to review the claim. 60-90 days is not acceptable to review this matter.