Complaints

This profile includes complaints for Scheerer McCulloch's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Scheerer McCulloch has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Scheerer McCulloch

  4420 Ardmore Ave Fort Wayne, IN 46809-9722

  
• 

  Scheerer McCulloch

  Carmel, IN 46033

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a house from their auction. After I had closed and moved in there was a lot of missing items that were at the house when I bought it. Im missing a generator, antique coin machine, water pump, and a receiver. They never announced at the Acution that these items do not belong to the house or if they needed to be removed. This is terrible business practices and ethically not right. I need these items back or they can compensate me to replace them.

  

  Business Response

  Date: 05/30/2025

  Personal Property of our client was never a part of the real estate sale.  This is evident by those items referenced by Mr. ****** never being incorporated into the Agreement to Purchase Real Estate in section 8 and never requesting the incorporation into the document.  The personal property was never mentioned verbally or in writing that it would be included with the purchase of the home.  We are uncertain of Mr. ******* claim through this compliant.
  
  The stereo system which included the stereo receiver was sold in an online auction which ended on March 9 and was removed by the winning bidder on March 11, 2025. The real estate auction was April ******* (40 days before the auction of the real estate auction).  ***********************************************************************************************************
  
  There was never a generator on the property from the day we contracted the real estate and personal property auction with ************** for the ******* ********** estate. The date of the contract signing was February 8th, 2025. There was a ***** Generator on the property on January 14th, 2025. It was inherited and removed from the property by the heirs on January 14th , 2025. 
  
  There was never a water pump at the property upon my initial inspection on January 14th, 2025. This claim is simply untrue. 
  
  Had the estate wished to include any personal property with the real estate it would have been noted on the real estate agreement to purchase. There was no personal property sold with the real estate, please see the agreement to purchase dated April 19, 2025.

  Customer Answer

  Date: 05/30/2025

   I am rejecting this response because: The link you had provided in your response is not the receiver I am pertaining to. I have on recording that one of your employees removed the receiver as well as the coin machine in the mechanical room. 

   

  The water pump down by the dock in the box was there the day of the auction. When I purchased the house they never announced that the auctioneer would remove the water pump, coin machine, the receivers and the generator. In fact, after the action was finished your employee ***** was bragging about the coin machine and the receivers. ****** also stated that the previous owner "Had everything in this house"
  
  

  Again, It was never announced and the items missing. I would like for them to bring back the items missing or compensate me for them. 

   

  I need photo proof that the generator was removed on 1/14/25 and where it went. The name and phone number of the person who removed it. I also need a picture of the pump before the auction date that it was not there. As well as proof the receiver and coin machine were removed or sold before the auction.I would also like the recording that those items were not part of the sale/real estate. These items are part of the real estate making the home function. Again, your employee admitted that he removed these items after the auction date. The receiver that's missing is due to the home speaker system being inoperable. The pump is part of the house to function correctly. 

   

  Please just return the items back and everyone will go on about their ways. It was admitted from your employees and I have a witness to confirm this. 

  

  Business Response

  Date: 06/03/2025

  These items were never a part of the purchase of the real estate.   

  Below is a link to the marketing for sale of the property that was on our website.  

  ************************************************************************************************

  If desired, we are very willing to go to mediation so that an attorney can review all documentation.

   

  Customer Answer

  Date: 06/03/2025

   I am rejecting this response because:

  I believe that the water pump is part of the real estate in order for the irrigation to properly operate. The receiver is also part of the real estate in order for the home speaker system to properly function. As far as the coin machine. There was no mention that it was leaving the home. It was in the mechanical room and was staying with the home. Per your employee that stated " the longer you keep that coin machine the more it'll be Worth in the future."

   

  If you want to want to go the mediation route, I will be more than happy to do that. Or you can bring all the items you took from the real estate sale back in my possession. If you fail to meet these terms then I have no other choice but to file a complaint with the state at the ************************* and get my attorney involved. 

  
  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2024; commission dated April 3, 3024 on check for sale of some jewelry was $81.25 short (5%). *** McCulloch has acknowledged this in a text message and on a call with me back in April; said he needed to review calculation and hed get to this when he could. I sent him calculation; and, after 3 months, periodic calls and text msgs, hes gone silent. In my last msg to him I said I just wanted to know a date I could pick up or he would have a check mailed; no response. So, Im sadly filing this complaint in hopes that this may initiate payment.

  

  Business Response

  Date: 07/30/2024

  Scheerer McCulloch was under the impression that Ms.********* intended to pick-up the payment at our office.  We apologize for the confusion and delay.  A check for $81.25 was mailed to Ms.Carrisimi.  Thank you for bringing this issue to our attention.

  Customer Answer

  Date: 07/30/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that resolution is satisfactory to me because a check was finally made out on 7/22 and mailed to me, after 3 months of inquiries; but, just to clarify, per the attached picture, I asked if I could pick up the check on 7/15 and on 7/18, still no response; therefore, there was no misunderstanding and no need for Scheerer to embellish its response with an untruth. I had even sent a follow-up text saying the BBB had closed for the day on 7/18 and, if he would just respond, I wouldn't file a complaint, but, again, no response. I appreciate the support of the BBB.

  
  

  Thank you.

• Initial Complaint

  Date:08/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won an online auction lot that closed on 8/02/23 for a 2020 Polaris RZR UTV. Did not get an invoice the following day. So I called their office to find out there was a reserve on this particular lot. She then tried to get me to increase my bid in order to meet the reserve. The fact that this particular lot had a reserve was not divulged or disclaimed on any description of this auction. I even emailed this office with a question about this lot and their response did not include this information. My complaint is that if this was a reserve auction, it shouldve been advertised as such. And if the bidders bids didnt meet reserve they shouldve been informed. (Reserve Not Met). The argument that this was simply a mistake doesnt work either. This company is a reputable company and has been in business for many years. They shouldve known better.

  Customer Answer

  Date: 08/04/2023

  I want to know why this happened and what are they going to do to keep it from happening again?

   

   

  

  Business Response

  Date: 08/08/2023

  All lots (items) presented for auction on the Scheerer McCullochs Hi-Bid Bidding Platform that have a reserve that has not yet been met (the lowest price accepted by the seller) are designated by the verbiage Reserve Not Met highlighted in red on the right side of the page. (See photo of the webpage ****************** is citing.)
  

  If the reserve price of an auction item is met/exceeded during the bidding period, verbiage stating Reserve Met is displayed on the webpage containing the auction item.  (See example of a webpage where the reserve price of an auction item was met.)

  Scheerer McCulloch did inform ****************** of the reserve status of the item via the notice on the Hi-Bid Bidding Platforms webpage.