Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Two Men and Truck on March 4, 2025 at a cost of aprox. $1900.00 to move my household. They moved my TV's and unfortunately broke one (65in). They did not tell me they broke it, i In addition, once we turned it on you could clearly see a spot on the screen where something fell on it, again, they would have known that happened and were not honest with me. They indicated that I had 90 days to make a claim about broken items. I went out of town the next day and did not plug the TV in until about a week later. I discovered it was broken and emailed immediately. **** is my salesperson. He indicated that he would take care of things and apologized. He did not state that I was past the period of being able to get reimbursed, however called me back and told me that his manager, ******, would not cover this because I had waited too long. I only had 96 hours to file a complaint. This is not what either the driver or **** said. **** was aware that I had gone out of town the very next day and that is why it took so long, he did remember me saying that and apologized that his manager would not cover it. I wrote an email complaint. I added that I had a previously planned trip the day after we moved and that is why it was a week later. It was not a fraud attempt. The manager called me and did say they would go ahead and cover it. I sent the needed information and after two follow up emails on my part to remind them I finally did receive an answer. They covered $234.00 of a $2000.00 TV. In addition I have to pay to get rid of the broken TV - $50. So, they broke my TV, lied about it, I had to chase down and fight for them to do the right thing and then I received $234, minus disposal fees for a perfectly fine, $2000, working TV they broke. I would never use this company again. That is simply not fair or right. Not to mention the stress or arguing with them to do the right thing. Terrible company.

  

  Business Response

  Date: 05/21/2025

  Customer moved with our organization on Tuesday, March 4, 2025. On March 6th, a post move follow up call was done and ****** stated everything went well and her movers were very nice and no damages were reported. We perform these post move follow up calls within 3-4 days of the move as that is the end of the window that damages can be claimed. Customer called in on Tuesday, March 11, 2025 to report damage to her TV. This was 7 days from her move, which was 3 days outside of the customer's window to claim any damages. Customer received a pre-move letter that was sent before her move and she acknowledged and signed the documentation electronically. She also signed the Moving Service Agreement that's presented at the beginning of her move that goes over the damage policy again. Customer also only selected minimal valuation coverage for her items on move day. Both of these documents are attached for review. Based on the valuation the customer selected, she should have only been reimbursed .60 cents per lb. up to $100.00 for any damages. The manufacture weight of her TV is ***** lbs. ****** should have only received a reimbursement check of $36.78 based on the valuation she selected. In order to exceed her expectations, we gave her the higher valuation at the $3.50 per lb. and reimbursed her $214.55. Based on all documentation that customer signed, ****** should not have received any compensation as she was outside her window to claim damages. We offered the customer an amount that was based on the maximum value that we would pay out based on the weight and size of the item. We do apologize that these circumstances happened on her move, but we did go above and beyond what our normal business practices are. 

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Two Men and A Truck in *************** to move our household from *******, IN to ******, **. We chose them largely because of their pitch that our belongings would be loaded onto a truck dedicated to just our belongings. We will not be sharing that truck with anybody else. That is the service we paid for.When our moving truck arrived on Monday, March 25, 2024, the first 6 feet of the truck in the attic section of the truck. Were already loaded with items from the companies owner that he was sending to a location in *******. because it was a non-dedicated truck, roughly 6 feet of our goods did not fit on the truck. Had the owners items not been on the truck, all of our belongings would have fit on the truck. As a result of being forced to share this truck with the owners belongings, a second truck was used to load the rest of our stuff and take it back to their warehouse. Situation also prompted them to send a second crew out to help the first crew pack and try to get it all in one truck but they were unsuccessful. When our belongings left our house on March 25, they left in two trucks instead of the one that we were promised. When we received the first truck (on Tuesday the 26th), we noticed a significant amount of goods on the back had been unloaded. These items appeared on the second truck, which arrived the next day (Wednesday). A significant amount of these items were damaged and broken.Prior to the loading we paid for what they sell as moving insurance. It is supposed to damaged goods. We paid over $200 for a plan with a $500 deductible. The company is now refusing to honor the insurance that we purchased, and claiming they only owe us $.60 on the pound for damages, despite the damages being caused by their negligence and the violation of our original agreement. We just want them to honor the insurance we purchased and pay for or replace the items they damaged during our move.

  

  Business Response

  Date: 04/21/2024

  The following e-mail correspondence was sent to the customer. We are currently awaiting on their response and pictures and information on their damage claims. Like the letter states below, we will honor the damages on their move based on the valuation that was selected on move day.

   

  Good Evening *****,
  
  I have received your recent complaints regarding your move from March 25, 2024. Please find attached the *** that was signed on move day regarding the terms of your move to **************. As you can see from the first page, you signed off on Space Reservation of the truck of ***** of cubic ft. of space of the truck. This amount of space equates to ***** lbs. of household goods, and is equal to 26ft of floor space in the truck. The actual weights of your items on move day came out to roughly ***** lbs. This was over the contracted amount agreed upon by ***** lbs. This additional weight would have added $900.00 based on the Tariff charges. Since there seemed to be confusion on the exclusivity of the truck and to try and exceed your expectations, we did not charge you the additional amount to haul the extra weight.
  
  As far as the damages on your move, this is all outlined on page two of the document that you signed. As it states, this is carrier liability and not insurance. You selected full (replacement) value protection for your shipment which states the following:
  
  The value of your goods will be deemed to be equal to $6.00 multiplied by the weight (in pounds) of the shipment, subject to a minimum valuation for the shipment of $6,000.00. Under this option the cost of your move will be composed of a base rate plus an added cost reflecting the cost of providing this full value cargo liability protection of your shipment
  
  In the order for service, you selected the $500.00 deductible for an additional charge of $208.00 which is shown below. What this means is you take the average cubic weight of the items damaged and times it by $6 per lb.
  
  
  I sincerely apologize that you had damages occur on your move.  We will handle the damage claims based on the valuation that you selected up to the $6.00 per lb. and after the $500.00 deductible is met. In order for me to continue the process of your damage claims, I need the following information:
  Pictures of all damaged items
  Make/model number or website links of the items in question
  
  Once I receive this information, we can proceed to get these damages handled for you.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two men and a truck damaged an ******** front door frame of a newly constructed home. They will not replace the frame. The piece cannot be repaired because material is cracked and chipped away. ******************* representative came out and gave us a quote and confirmed this piece cannot be repaired to new condition or changed out. The door frame is a single piece.The company is not responsive after we let them know a month ago that we reject their resolution of painting the piece. The company admitted their equipment is faulty and they never should have been using a dolly with heavy boxes over our front door.

  

  Business Response

  Date: 12/28/2022

  Please find attached a copy of the letter sent to ***********************. As it states in the letter and referencing the pictures sent with the claim, these are minor cosmetic issues that can be repaired without having to replace an entire door and frame. 

  Customer Answer

  Date: 01/06/2023

   I am rejecting this response because:
  We are not asking that the door be replaced.  Only the frame.  This was a brand new house that was not moved into.  The company verbally explained to me they are using old damaged equipment and this should not have had happened.  The only way to repair the damage is to replace the frame.