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Business Profile

New Carpets

Three Kings Flooring Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The worst customer service I have ever experienced. I paid them over $58,368.00 for the worst service and products that probably exist. I was promised the best quality and service before I paid them and things went south once they got my money. They wont answer their phones. The owners daughter is either on vacation or too busy to address their poor products. The floor they installed creaks and makes all kinds of noises not to mention its falling apart to where you can see the sub flooring. Its a hazard for my kids and unsafe. If this does not get resolved then I will have no other choice but to file a lawsuit. Giving them the opportunity to make this right before it gets very costly for them and I am willing to take that route if nothing gets rectified.

    Business Response

    Date: 07/02/2024

    Hello, We have addressed this issue on a number of occasions.  We have sent our installer out to work on the problem area.  After each repair out installer informed us that the customer was happy.   We have not had any other contact with the customer for quite some time. We haven't had calls, emails or voicemails.  As far as we knew all was completed to satisfactory.  Now, knowing that the issue is still not rectified,  we have started a claim with the manufacture.  The customer called directly to the manufacture and we since then will be sending out an independent inspector to look at the floor.  

    Customer Answer

    Date: 07/03/2024

     I am rejecting this response because: We have called numerous times, and nobody has ever called us back. We reached out to the manufacture because we needed to get this rectified and nobody at 3kings cared to fix the issue. I never confirmed we were satisfied with them trying to glue our floor and but a Band-Aid on it. The entire flooring makes a terrible noise when walking on it and it's coming apart. I need 3kings to fix their job and correct the issue. 


Three Kings Flooring Company is NOT a BBB Accredited Business.

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