Complaints

This profile includes complaints for Ortho NorthEast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ortho NorthEast has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ortho NorthEast

  5050 North Clinton Street Fort Wayne, IN 46825-5822

  
• 

  Ortho NorthEast

  1500 Provident Dr Ste B Warsaw, IN 46580-3297

  
• 

  Ortho NorthEast

  207 N Townline Rd Ste 201 Lagrange, IN 46761-1325

  
• 

  Ortho NorthEast

  401 N Sawyer Rd Ste B Kendallville, IN 46755-2568

  
• 

  Ortho NorthEast

  306 E Maumee St Ste 103 Angola, IN 46703-2038

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13, 2025, I received a statement indicating a balance due for service charges. In response, I mailed a letter to *****************************************/o the *************** acknowledging the debt and proposing a $5-per-month payment plan until the balance was paid in full. A $20 money order (No. **********) was enclosed as a good faith payment, covering the first four months of the arrangement. The letter also requested immediate contact if there were any concerns.The money order was cashed, applied to the account, and a new statement reflecting the updated balance was mailed. However, over the weekend of April 13, I received a "final notice" statement. Concerned by this, I contacted the Ortho ***************** on April 15, 2025, between 8:33 and 8:43 AM, and spoke with ***** from the billing department.***** stated that payments sent to the **** Box are processed but no further action is taken. I clarified that my payment was mailed directly to the ************** address, addressed to the ******************* She denied receiving the letter but confirmed the payment was processed. I explained this was contradictory, as the letter detailed the payment plan and explicitly requested follow-up if there were any issues. Despite cashing the payment, ***** insisted that no payments were recorded since January and that the account had been sent to collections.I reiterated that the $20 payment covered January through April and reminded her of the terms outlined in the letter. ***** asserted that I should have called earlier and claimed there was nothing they could do. I expressed that this was unjust and advised that I would pursue further action if ************ resolve this matter, I request that the account be removed from collections and the payment arrangement detailed in my letter be reinstated. Referring this account to a collection agency has the potential to negatively affect my credit, which is entirely unjustified given the circumstances and correct credit report

  

  Business Response

  Date: 04/17/2025

  Good morning.  We have done a thorough internal investigation to Ms. ******* complaint.  Below outlines the results of our investigation and 

  1.  Ms. ***** sent her initial $5 payment to *************************, not the address indicated on our statements to send payments. Because of this, the posting of the payment was delayed by two weeks.

  2.  Her letter accompanying the $5 was not seen until our investigation of her complaint.  This letter was lost in our payment system process and we acknowledge this was missed by ONE.  We are addressing the issues that caused this to be missed, so this does not happen again in the future.  

  3.  Her letter outlines her own payment arrangements.  These arrangements do not meet our payment criteria.  For any bill less than $200, we ask for payment in full or a half payment divided between two months.  We have a written protocol on acceptable amounts based on balance, which her offer did not meet. 

  4.  Our patient advocate team called patient on April 15th.  Patient stated she does not open her mail and did not see the previous bills sent to her before being sent to collections.  ONE sent a text to the patient on 3/2 regarding her bill and a text and email were sent on 3/27 regarding her bill as well.  It was explained to the patient that because she did not contact our office via phone to make payment arrangements and because we had not received further communication or payment, she was turned over to our collection agency per our protocol.  

  5.  The patient was offered the chance to make a half payment this month and a half payment next month during the phone conversation on April 15th.  She was also offered the opportunity to make $25 a month payments.  The patient declined both offers and was advised that because of this, we would proceed with sending this to collections per our protocol.  

  Please let me know if you have any questions or concerns.  

  Thank you 

  ***** ***** (on behalf of Asia *******)