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Business Profile

Painting Contractors

Wagoner’s Epoxy Floor Systems & Polished Concrete
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Wagoner’s Epoxy Floor Systems & Polished Concrete's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wagoner’s Epoxy Floor Systems & Polished Concrete has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 11, 2025 ********* Epoxy Floor System was hired to grind, polish and seal the kitchen floor at one of our facilities. Upon completion we noticed a fair amount of "debris" left on the floor with the sealer applied over the debris along with several areas that had different colors of floor patch used. This left a an undesirable apperance.After ******* was notified, he offered to grind the floor, apply the colored chips or flakes and apply a top coat of sealer to the floor. It wasn't until a few weeks later that we noticed the clear (top coat) sealer had not been applied around the drain area and had been missed. After multiple calls and email messages, the owner showed up and agreed that the area around the floor drain had been missed and he would drop off the sealer for us to make the repair ourselves. Several days have passed since then and we have not seen no heard from *********.Based on this experience with Wgoner's Epoxy Floor System I would NOT recommend them.

      Business Response

      Date: 05/12/2025

      wagoners poly aspartic floor systems looked at the floor upon looking at the floor system. There was no clear missing. It was just where dirt gathered around the drain ******* supplied 1 pint of each clearcoat to the maintenance department in case they need it for the future problem resolved thanks **** ******* owner

      Customer Answer

      Date: 05/16/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Heading into retirement I wanted to have a nice floor in my garage because the concrete is pitted and stained. In October 2023, after talking with three different companies I hired ****. The pro from using this company is that they send out a large trailer and a few guys come out and they empty out your garage in order to complete the work. Thats where the good ends.As soon as the floor was done I was unhappy. It looked nothing like the sample he showed. He didnt coat the front lip of the garage but he left the concrete raw so it is now staining and starting to fall apart because theres no protection. The expansion joints are all a mess. They didnt clean them out and now, as the pictures show, it looks sloppy and its flaking up all over the place. The floor is so rough that if you fell on it it would scrape your skin right off your body. *********************** came to my house when I complained but doesnt seem to think that there's a problem. Its so rough that its eating alive mops, brooms, and squeegees that Im trying to use to clean the floor. He doesnt see that as a problem either. I have had two other companies come out to look at this and both of them said that the flakes in this floor look like recycled flakes. Doesnt look at all like the samples I was shown that convinced me to have the floor done. The top coating is near nonexistent in places and heavily pooled in others.I have zero confidence that ********* can or would do this job properly. I have a quote from two other companies willing to regrind my floor and do it properly for $2500. At the very least, I need to be reimbursed partially so I can get his fixed. I am hoping ****************** will respond to BBB.

      Business Response

      Date: 04/04/2024

      ********************* contacted ******* epoxy floor systems to install a stone finish floor Wagoners epoxy floor systems removed all items out of the garage loaded them into a trailer ground the floor repaired the cracks and did the floor with the sample he had chosen. After completion, ************** contacted ****************** and asked him about the front lip. We do not go outside the garage door for warranty reasons. I explained this to him and he said OK sometime later **************** contacted ****************** and said he was having trouble cleaning his floor. I just spoke with ****. I have him on the schedule to sand and clear his floor for $750. Other than that I did not know there was an issue. Thanks ***************************** owner 

      Customer Answer

      Date: 04/04/2024

       I am rejecting this response because: ********************** first response was to charge me $750 to re-sand the surface and put down new top coat.  I was not comfortable with that approach because it didn't take into account the clogged up expansion joins, stripped front lip that is open to the elements, and overall very rough texture that makes cleaning the floor impossible.  ****************** has been texting me with possible solutions and we think we have a plan in place.  He has offered to totally strip and redo the floor in exchange for removing any and all bad reviews, complaints, and signing a release.  We are looking for a solution, and as this seems to the best option we are going to be offered, we accept.  ****************** is going to contact us with a new install date.  


      Business Response

      Date: 04/09/2024

      wagoners epoxy floor systems has talked to **** and we Got issue resolved will be installing new surface for **************** date to be determined

    Wagoner’s Epoxy Floor Systems & Polished Concrete is BBB Accredited.

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