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Business Profile

Payment Processing Services

Allied Payment Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company handles billpay for my company's payroll service. I used the billpay to send a check for a very important bill. The vendor received the check but cannot cash it. The routing number is not valid. Now I am suffering all sorts of repercussions because of a late payment that wasn't late to begin with. I am receiving no help whatsoever.

    Business Response

    Date: 11/25/2024

    Thank you for bringing this situation to our attention. We sincerely regret the inconvenience and frustration you have experienced due to the issue with your bill payment.

    After reviewing the matter, we have determined that the error originated with the payroll provider. However, we take our role as the software provider seriously and are committed to addressing any issues that may impact our customers, regardless of their origin. Upon being notified of the issue by the payroll provider, we immediately corrected the matter within our software to ensure this does not recur. Furthermore, we understand that the payroll provider has already worked directly with you to resolve the issue and has issued a full refund.

    If there is anything further we can do to assist or clarify, please do not hesitate to reach out to us directly.

  • Initial Complaint

    Date:12/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *********************. I have a checking account at *************************, **********, ****. Allied Payment Network manages their BillPay system. I had 3 separate fraudulent transactions occur within my BillPay account. Three *********************** were sent to First Progress: $2,000 on 11/8, $2,000 on 11/9 and $2,210.73 on 11/7. These payments were applied to an account with an address of *********************************************************. First Progress acknowledged 3 different names with the same address. They also acknowledged that it was clearly fraud as I do not have any accounts at First Progress and would not send payments for those 3 separate accounts. First Progress indicated they would require Allied Payment Network to initiate the reversal for these accounts. However, Allied indicated that the funds were sent in a batch of payments so they are unable to initiate the reversal because the payments were sent in conjunction with other payments. ************************* has requested in writing that First Progress return the funds. They have faxed them the information as required but still have not received any information of the funds being returned to me. I am hoping you can help me resolve this situation.

Allied Payment Network is NOT a BBB Accredited Business.

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