We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Grooming

Rub A Dub Dub Dog Grooming and Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my dog on November 7th 2024 at 6 pm. Initially I had booked with ******** but when I took my dog ****** is the one who was there alone. Informed him of the desired cut and he texted me later to pick my dog sometime before 8pm. Upon entering in, he came out without my dog and wanted me to pay before I even had an opportunity to see my dog. I paid and as I finalized he went back to get my dog and immediately went to the back. At this moment I realized that blood was dripping from my dog and he had blood stains as well on his thigh. I called out several times and was there close to 10 minutes but he never came to check what I was calling for or why I was still there. I eventually gave up and left. Upon reaching home I realized my dog was still having blood drops dripping and then noted him licking his left paw. I examined his paw and sure enough he had a deep cut on his left paw. I had left a note on the sign on log detailing what happened and left my phone number. No one called me. I waited the following day and still no one called. This was Friday the 8th. I called them sometime afternoon and left a voicemail. Up to date no one has called to find out the details of my complaint or to explain what happened with my dog. My dog since then has exhibited signs of abuse including regression and has been using the bathroom every night in the house since Thursday night. He has been potty trained since he was 2 months old and is now more than 3 years old. The fact that no one has called makes me concerned that its possible my dog underwent abuse or mistreatment evidence by the unexplained injury sustained and regressive behaviors.

    Business Response

    Date: 11/20/2024

    Dear ******,
    Thank you for bringing the incident regarding your dog's grooming to our attention. We take these matters very seriously. The note left at the front desk referred to the rabies consent authorization form, which is a document that only the veterinary staff would need to access if a vaccination questions arise.
    Please be assured that neither our owner, *** *****, nor the management team was aware of this incident until your notification. We understand that this lack of immediate awareness does not excuse the occurrence or our initial communication gap.
    As a gesture of goodwill and in light of your experience, we have processed a full refund for the grooming services and the gratuity paid. Our owner will personally conduct a thorough investigation into what transpired during the grooming procedure. The welfare of the animals entrusted to our care is our highest priority.
    We would like to know if your dog required or has already received veterinary attention as a result of the grooming. If a service visit was necessary, please inform us at your earliest convenience.
    We deeply regret the negative experience and assure you that this matter will be addressed with the associate involved upon completion of the investigation. We will take the appropriate actions to prevent such incidents in the future.
    I welcome you to contact me directly at any time to discuss this further. Please do not hesitate to reach out to me, **** T. *******, Marketing Director, at ************ or **************************************.
    *******, beyond the refund, is there anything else we can do to rectify this situation? We have attached the processed refund for your reference.
    Respectfully,
    **** T. *******
    Marketing Director
    Rub a Dub Dub Pet Washing and Grooming
    ************
    **************************************

Rub A Dub Dub Dog Grooming and Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.