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Business Profile

Pizza

Raimondo's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 28, 2023 I placed a carry out order with Raimondos pizza. The pizza at the time of this writing is listed at $11.89 on www.raimondospizza.com. When I arrived at the business, I was told the total for the order was $14.35, I questioned that price and the response given was the prices have increased but the website does not show it. I was not satisfied with the price increase, but I paid the amount and took my order home. While at home I noticed a slice of pizza had a blue /white piece of lint on it. When I held up the pizza slice and removed it, I noticed additional white hairs or lint on the pizza. I then looked at four additional pieces, and all of them had white lint/hair on it as well. Upon this discovery, I lost my appetite and threw out the entire pizza. This is unfortunate because I been a customer of this business for over 10 years. Given the price increase and unacceptable amount of foreign matter introduced during preparation I will take my business elsewhere. In addition, I am requesting a full refund as the product was inedible and disposed.

    Business Response

    Date: 06/30/2023

    I am sorry that our website is not updated promptly enough to catch up with the recent price increase.  Noted that this is our first price increase since December of 2021. I am once again sorry that our website is not up dated yet. We are working on it.  Being a small business owner is very challenging every day especially it these times . We don't have huge budgets for IT and media personnel for our business.  And this is why our prices are as reasonable as we can offer. As far as the pizza goes that was subject to this complaint I really wish I could have seen it as to further a investigation in to possibly what had happened to it and how. Im trying to wrap my head around where this type of debris might have came from . It is very puzzling to me. I don't have a problem with giving you a full refund at all. I have not ever had a complaint as such as you described in our what will be our 25 years in business tomorrow July 1st. If you have any photos of this pizza please forward them on here or to my cell ************ or personnel emal *********************  . Thank you sorry you encountered this problem. 

    Customer Answer

    Date: 06/30/2023

     I am rejecting this response because: in order to respond to your reply, I have to select reject on the Better Business Bureau site so I can reply back. If you do refund me, I will accept your response and consider the case closed. In regards to your question it looked like somebody who prepped the food had a white towel that either made contact with a Pizza or they had wet or sticky hands combined with consistently wiping on the white towel which then spread into the pizza dough. Unfortunately, I dont have any pictures. I can say of the four slices I checked in a row. All of them had the multiple white hairs/lint on the bottom of the pizza. While 1 or 2 also had hair/lint on top sticking out of the cheese. I understand these types of things happen in smaller quantities, but to see it on the entire pizza is too much to consume. 

    Business Response

    Date: 07/03/2023

    A refund is being processed. Not sure how long it will take to go back on your card. Sent on weekend usually 2 business days. Thank you and sorry that we had a issue. 

    Customer Answer

    Date: 07/03/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

Raimondo's Pizza is NOT a BBB Accredited Business.

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