We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Faze Construction LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had to get a new roof due to hail damage this past yr, went with Faze contraction. ****** was the salesman that came out and got everything started. I have had the bill change over and over and over, I have spoke with the owner on several occasions regarding this matter. I have had to submit everything to my insurance company and pay them. This past week they have changed the bill again, ******* dollars more. Now he wants me to pay more moneys.

    Business Response

    Date: 12/14/2024

    This project was an insurance claim, and **** hired us to complete the work. We initially agreed to a contract for $9,300. However, we informed **** that certain items on the scope were not covered by insurance and explained that we would submit a supplemental change order to ensure her project met code. These changes would be reflected in the invoice, not the original contract, and **** agreed.


    After completing the work, we provided **** with a class 4 shingle upgrade. This increased the total bill to $10,400, which insurance was expected to cover through the supplemental claim. **** made a partial payment using funds she had received from her insurance, and we allowed time for her to submit the final invoice to receive the remaining funds.


    When we followed up to collect the balance, **** was rude and instructed my staff not to call her during work hours. I took over as her point of contact and reached out after hours or by text and email. When I contacted her again about the outstanding balance, she became angry, claimed she owed nothing, and refused to discuss the matter further.


    I repeatedly asked **** to discuss any misunderstandings and help resolve the issue with the insurance payment, but she ignored all communication. I reminded her of her legal obligation under the contract to pay the invoice within 30 days, regardless of insurance delays. She has continued to avoid communication and payment.


    We are trying to resolve this without filing a lien or taking legal action, but Dawns refusal to cooperate is a breach of contract. We fulfilled our obligations, and her claim that she owes nothing is invalid.

Faze Construction LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.