Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started in May of 2022 with the salesman bullied ** into signing a contract with him, he refused to leave, I said I wanted to think about it one night & let him know since it was a big purchase, he was rude & said if I didnt sign that night he couldnt give me the same ********** didnt want to come all the way back to our house for ** to sign contacts. He also was pushy that we put down a chunk of money. We would've had to call the cops to get this man to leave our home.We knew we needed a new roof soon, & after hours with this man, we decided to go ahead & sign a contract.He said it takes one day for their team to put up metal ************ would be at our house to put on the roof the first week of July.July came & went, nothing. Not a word from them, so I started contacting them, excuse after excuse, we were next on the list, then we are in ************* have heard we are next on the list for 4 months.We now have three leaks in our roof, one has completely destroyed my newly remodeled ********* ******* is a hole in my ceiling when it rains water comes out of my light ********* ******* bubbles are all down our walls, I have called repeatedly & expressed the urgency & no one cares.If they would have came when they said they were coming in July we would have had no leaks & internal damage in our house.I have begged them to give us our money back so we can hire someone else.Finally, after going on every social media available & complaining/writing bad reviews they show up & put our roof on. They showed up & demanded $4000 more or they wouldn't start, then stripped our roof off & left it bare for two days while it rained the whole time. Causing more damage to our ************** bathroom. Then they show up & even though our contract says we have 30 days to pay (it's been 2 weeks) & say if we don't pay now they are putting a lien on our house. They also are threatening to strip the whole roof off. The head roofer told ** this was his 1st roof in 20 years.

  

  Business Response

  Date: 06/14/2023

  This customer has made many false statements and this matter has since been sent to legal counsel. 

• Initial Complaint

  Date:09/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with ****** (a salesperson with Home Pro) the morning of Sept. 10th 2022 to get a price on a new metal roof. After a sales pitch - ****** gave me their price. I told ****** multiple times that I just wanted price on my roof and I wasn't ready to make a decision today, but ****** kept pressing me. I finally broke down and signed the contract that Saturday afternoon and ****** left. After thinking about it - I called ****** ******* (Sept. 13th) I told him I needed more time to think about my project. ****** than threaten me to start financing for the material - so I told him on the phone that I am now cancelling the contract. I told ****** that by law - I have 3 days to cancel. I called the office Wednesday morning and talked to the office manager. She told me that since I signed the contract on Saturday that I had to have it in writing "I hearby cancel" in their office by ******* (Sept. 13th) in order for the contract to be cancelled. After doing some checking - I found that the law said that I had until Wednesday midnight (Sept. 14th) to cancel and not ******* as she falsely led me to believe. I wrote on the contract "I hearby cancel" and I printed out the law which states that I have 3 business days to cancel - put in a envelop and took it to their office located at ***************************. STE: D ******************. When I got there the door was locked and no one was around (on their office door it shows their hours of operation is from 9am to 7pm.) so I taped my envelop to their door and took a picture showing the ************* I left my cancelled contract so that there is no question that I cancelled within the 3 day window that is allowed by law.

  

  Business Response

  Date: 03/14/2023

  We feel as if we have done everything we can to resolve this issue.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HomePro made some adjustments to the complaint to make it right and I am asking that it be removed. 

   

  Thank you,

  **********************;

  ere the wrong size by 3/4 of an inch. I was told they would reorder and get back to me on several occasions. On 5/3/22 I called and told ************** was going on vacation in two weeks. He said he would check and get back to me. We were gone 5 weeks and heard nothing. I called again on 7/19/22 and left another message. I told him this was ridiculous, no call backs. I said if he was a sub-contractor, He would owe me a late penalty. I told him I was going to contact the BBB. A couple of days later I left a similar message. ****** called back on 7/22/22. He said he had a shipment coming in on 7/27 and 8/3. I didn't hear from him. On 8/8/22 I called back and left another message. ****** called on 8/25 and said he would have a guy come at 8am to do the windows. They came and did the bedroom with 2 windows. The window for the laundry room was still missing. I have left 2 more messages. I called on 9/2 and left a called back message again, ****** called back and said he would check into the bathroom window. So done.