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Business Profile

Security System Monitors

Brinks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had Brinks since 2018, and until April 2024, I have never used my video clip storage. I wasn't even aware there was a limit. Since April 2024, I have met the limit of 3000 videos before the end of the month. I pay $64/month and have the "plus" add-on. Thus, I should not have a limit. I don't require continuous video clips; all I want is a notification when someone is in the vicinity of my camera. I've reached out for assistance three times, only to have my limit surpassed even more quickly. Often, I doubt they comprehend my requests due to their limited English proficiency. I want this fixed and give me notifications when someone is close or let me out of my contract.

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    opened this letter to do what it asks in terms of having my alarm system upgraded. Called to have it done and I was told it would be $260.00, i replied that the letter said it would be free. I later discover that they have charged me $840 for a service that the system I have couldn't deliver. I ask for the necessary upgrades for free like the letter says and they told me the would reduce the price and require me to sign a contract. I said no and cancel the service.

Brinks, Inc. is NOT a BBB Accredited Business.

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