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Business Profile

Senior Care

PRIORITY LIFE CARE, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After my Mom passed (on 12/30/24) just hours before&was still laying in her bed, (we were awaiting the funeral home's arrival),my *********** were packing up her ************* sister had called me & said ******/Office Mngr,said to be sure to get things out of the closet or they will charge for the next ******** we were doing what was requested, ***/Director of Wellness came in,asked what I was doing & why? I explained to her what ****** had told my sister. Also that we already made several trips to our cars, it was ok it took my mind off of losing my Mom.l said we were going to donate the rest to Goodwill or charity.She said to stop&they will take care of it.I asked her if she could donate to other MC residents?She said they do it all the time& no worries,we will take care of it.I said what we already took to the car are her personal belongings the rest can be donated.I asked one final(4th)time,"are you Certain it's ok, ***?" "That we will not be billed for another month?" "We have our cars&it's not a problem."She once again assured us that we will not be billed,"do not worry,I Will take care of it."I told;****** &3other staff,I have their names,that *** said"it's ok to leave the rest to donate to residents."They said ok.We believed in ***** promises.She is a kind ********* sister then gets a bill for $4,000+&late fees with a certified letter saying they could take legal *********** will have to pay court **************** fees. For two weeks rent for not clearing out her closet!I texted + left vm's for *** to let ****** ******/Dir know what she promised us. *** said she texted Mandy&on another text said,"we will work it out."After texting ***,to see if ***** dismissed the bill,***** called me.She said she wasn't aware of all of this but will try to reverse the ******** lived there for 17 yrs! We Always paid her bills on time.We just want to grieve our Mom in Peace.These are Truly heartless & bad business practices.****** **** is their Regional/Director.

PRIORITY LIFE CARE, LLC is NOT a BBB Accredited Business.

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