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Business Profile

Spring Manufacturers

The Spring Factory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spring Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,On 10.8.22, verified with Spring Factory that a new bushings come with pair of springs, they confirmed a new bushing does come included. Order placed on 10.10.22. Received package 10.16.22 with no bushing/bushings. Emailed them that day, and they responded on 10.18.22 via email: "Hello!. Per pair of springs one bushing is needed and sent. If you did not receive one we will definitely get a replacement sent out!"it's now 11.3.22 and Spring Factory has not replied to two follow-up emails, asking where is my package delivery for a new bushing.

    Business Response

    Date: 11/13/2022

    We are very sorry that this customers nylon bushing was missed or may have fallen out of the package in delivery. We have sent a replacement for this customer! 

    Customer Answer

    Date: 11/17/2022

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

    Thank you BBB & Spring Factory Online.


    Best

The Spring Factory is NOT a BBB Accredited Business.

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