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Business Profile

Strategic Planning Consultants

Midland Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Strategic Planning Consultants.

Reviews

Customer Review Ratings

4.43

Average of 14 Customer Reviews

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Review Details

  • Nina W.

    Date: 01/28/2024

    Nina W.

    Date: 01/28/2024

    Run from this company as fast as you can. They s**** you out of your money! They raised the price on me 3 times. Ended up paying $15,000.00 . They told me they would show up with boxes and bubble wrap. They kept leaving to get boxes and no bubble wrap. They wrapped my dishes and breakable stuff in 1 peace of paper. They didn't bring a big enough truck for all my stuff they wanted more money for another truck. They blamed it on me for not telling them everything I had to move. I told them what the big items were and it was a 2 bedroom house with a attic, *****, patio and shed. I hired my granddaughter to bring me the rest of my stuff. I was not going to pay them more for their screw-up. I payed for packing and unpacking then had to argue with them about the unpacking. Alot of things are broke. A painting had got ripped. One of the movers spoke broken English and the other one spoke no English. My granddaughter argued with them that the box spring and mattress was 1 bed not 2 beds. RUN AS FAST AS YOU CAN from Midland van lines. I don't want to give them a star they don't deserve one.***********************

    Midland Van Lines

    Date: 11/23/2024

    Hi **** W, we apologize for the inconvenience we caused. Moving in itself is already tough, and we hate that we added to your stress. Were looking into your case now and would love the chance to turn things around for you. Please contact us at your earliest convenience so we can straighten the issue out.

    Nina W.

    Date: 12/21/2024

    I contacted Midland as they requested . They are not interested on settling any thing, They told me since my move was a little over a year ago they couldn't do anything anout it. Funny how they waited ************************************ knowing they didn't want to settle things. RUN FROM Midland van lines, I received a email from Midland van lines through BBB on November 26th,2024 asking me to contact them to resolve my issue with them in the complaint. I contacted them today Dec.4,2024 and was told they can not do anything since my move was a year ago picked up October ******* and delivered to my new home November 2 or ******. Was to long ago they cannot do anything to resolve my complaint. . I still have a lot of stuff they left in ********* still in ********* my granddaughter has been bring it down as much as she can when she has a couple of days off work. I still am not unpacked to see what items to add to my broke pile. Which is to late to collect on as it is past the 9 months limit to file a complaint. We are in our mid to late 70's and payed to have things unpacked. After arguing with them they sent someone to unpack. But he had to leave before it was all done. I just finished cancer treatment at the time of the move and could not pack and unpack is why I paid to have them do it. They should not be able to treat people the way they treated us and still do business. Plus they raised the rate on us 2 times once when they came to move us saying if I didn't pay the new price they were leaving. Second was on delivery if I didn't pay the price they would leave with my stuff still on their truck. They should not be allowed to treat people like this and still stay in business..

  • sohail a

    Date: 01/18/2024

    sohail a

    Date: 01/18/2024

    I had moved with Midland Van Lines for my move from ******* to ************** over the past couple weeks, and I couldn't be more satisfied with the entire experience. From the initial contact to the final delivery, Midland Van Lines proved to be a reliable and professional moving company. My belongings were delivered in perfect condition and within the promised timeframe. The unloading process was just as efficient as the loading, and the Midland Van Lines team ensured that everything was placed where I wanted it. The team at Midland Van Lines demonstrated exceptional customer service right from the start. ***** was prompt, courteous, and took the time to understand my specific moving needs. He provided a detailed quote that was transparent and competitive, giving me confidence in their pricing and services. Their professionalism, attention to detail, and commitment to customer satisfaction make them a standout choice in the moving industry. Thanks to Midland Van Lines, my move from ******* to ************** was a seamless and stress-free experience.

    Midland Van Lines

    Date: 01/25/2024

    Hello and thank you for your positive feedback! It was a pleasure to assist you with your relocation. We are here at your service for any future long distance move that you might have.

     

    Sincerely,

    The Midland Van Lines Team

  • Shirley C

    Date: 12/04/2023

    Shirley C

    Date: 12/04/2023

    My experience with Midland Van Lines was nothing short of exceptional. As someone who has moved several times due to work, I can confidently say that this company stands out in terms of professionalism, efficiency, and overall customer satisfaction. From the initial contact for a quote to the final delivery of my belongings, every step of the process was handled with care and precision.The communication was outstanding. The team at Midland Van Lines kept me informed at every stage, ensuring that there were no surprises or uncertainties. The quote provided was accurate, and there were no hidden fees. They took the time to understand my specific moving needs, and the personalized attention made me feel confident in my choice.On the moving day, the crew arrived promptly and went above and beyond to make the process seamless. They were not only efficient in loading and unloading my belongings, but also took extra care to protect fragile items. I was particularly impressed with their attention to detail and the level of professionalism displayed throughout the entire move.I cannot recommend Midland Van Lines enough to anyone seeking a reliable and trustworthy moving company. Moving can be a stressful experience, but Midland Van Lines turned it into a positive and even enjoyable process. Their commitment to customer satisfaction truly sets them apart.

    Midland Van Lines

    Date: 12/05/2023

    Thank you for the positive feedback and kind words. We sincerely appreciate it.

    Please contact us for any of your future relocation needs.

    The Midland Van Lines Team

  • Yvette T

    Date: 10/17/2023

    Yvette T

    Date: 10/17/2023

    STAY FAR AWY FROM THIS COMPANY THAT **** PEOPLE OF MONEY, BREAKS THEIR ***** TAKES NO RESPONSIBILITY FOR THE ***** THEY BREAK AND WILL NOT RETURN A CALL AFTER THEY HAVE TAKEN YOUR MONEY. THIS COMPANY HIJACKED OUR BELONGINGS, GOT 3 EXTRA PAYMENTS EQUALLING $13,000 OUT OF US AND REFUSED TO PAY FOR THE SMASHED 65 INCH TV THEY, AN EARLY **** CHAIR AND TABLE ARRIVED WITH 2 BROKEN LEGS - THIS TABLE AND CHAIR HAVE SURVICED SINCE THE **** AND COULD NOT SURVIVE THE MIDLAND MOVERS... VERY DISSAPOINTING! EXPENSIVE FRAMED ART WORK SMASHED, BOXES OF GLASSWARE THAT WAS WRAPPED EXTREMELY WELL ARRIVED IN A BOX THAT WAS TORN SO MUCH WE WERE SURPRISED ANY OF THE ******* IN IT MADE IT. SEVERAL PIECES WERE SHATTERED. WE HAD BOXES MISSING , i TOOK A PICTURE OF THE WAY THEY HAD EVERYTHING CRAMMED IN THE ***** FOR EVIDENCE BECAUSE WE COULD NOT BELIEVE HOW IT **** PACKED. BASICALLY IF YOU VALUE YOUR BELONGINGS AND YOUR PEACE OF MIND STAY FAR AWAY. YOU WILL GET ZERO RESOLUTION FROM THEM AND THEY LIE. THEY START OFF PROMISING THE ***** AND GIVE YOU CRUMBS IN THE END! IF I COULD GIVE -0- STARS I WOULD

    Midland Van Lines

    Date: 11/23/2024

    Hello ****** T, we are truly sorry that you had a frustrating experience with our services. This isnt the standard we aim for, and we understand how stressful it must be to not have your belongings on time. Please get in touch with our team directly so we can work to resolve this for you as quickly as possible. Thank you!

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