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Business Profile

Transportation

Benson's Transportation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Benson's Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Benson's Transportation has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday August 16th 2022, I used Benson transportation LLC for my medical transporation provider cab through ******* Healthwise MHS Indiana. I had a medical appointment with my doctor that day.. I was drop off at my location by this them. I followed what I was instructed to do when ready to get pick up..I personally spoke with someone at Approximately 12:59pm for a drop-off.(.I myself suffer major health problems that impact my mobility. )etc I was told they will send someone out within hour or less.. .But no one showed up .. I end up having to call countless times and was persistently lied too that a car was on the way to take me home..I waited hours outside in the heat waiting for someone to come..You guess it..once again. Unfortunately again I was lied too.. ..luckily a good Samaritan allowed me To call after my phone died . a so I can again contact this transporation company call them again to be told after calling many times I was forgotten and for sure this time someoneis on there way......After 5 hours 30 min later!!! After waiting in pain in massive heat on a park bench very weak finally a car arrived...I'm a human being, regardless off my health etc For this company to do this to myself it's not okay..No one should ever endure such cruel treatment and lies...!We shouldn't have to be lied too and left abandoned at a facility for long hours left and forgotten about.. thank God I'm middle age I feel bad for our Elderly/ Family members using this service ..I'm traumatized from this, Myself so I can imagine our senior's!!who are helpless would .of been..Shame on them..sad... bad for business..

    Benson's Transportation is NOT a BBB Accredited Business.

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