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Business Profile

Upholstery Cleaning

Complete Carpet Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Upholstery Cleaning.

Complaints

This profile includes complaints for Complete Carpet Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Complete Carpet Care has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a scheduled appointment for today at 10:00am for Complete Carpet Care, owned by ***********************, to clean my living and bedroom carpets. At 10:26am (almost 30 minutes late), ***** called me stating that he was running late, that he would be at my home to clean my carpets at 11:30am. I told him that was fine, so I waited. At 11:58am (2 hours late), ***** called me a second time stating that he was enroute to my home. Shortly after telling me he was enroute HE ASKED ME TO DO HIM A FAVOR. He asked if he could stop by the ************************* in ****** and have his crew start on that appointment before he came to my house. The ************************* in ****** is only a 2-3 minute drive from my home. He then asked if that doesn't work out for me, if he could come to my house in 2 hours to clean my carpets, that he would clean my bedroom carpet for free. This was around lunch time and I decided to have him and his crew come in 2 hours (2:00pm-4 hours past scheduled appointment). At 1:28pm, I received a text message from ***** stating that him and his crew were "wrapping up" at St. ***** and that he would contact me when he was on his way to my home. I arrived at my home before 2:00pm. I waited for ***** to contact me and he didn't. At 3:21pm (almost 5.5 hours late for the scheduled appointment) I called ***** who ONCE AGAIN told me that him and his crew were "wrapping up" at St. ***** and would be leaving for my house. I told him I was cancelling the appointment for today because I had to leave (my son needed to be picked up from the sitter's). ***** asked when we could reschedule so he could clean my carpets. I told him no, that I am not rescheduling, that I will be going through someone else. He sounded confused by this and I told him that I had been waiting since 10:00am for him to arrive. *********************** does NOT care about customers and that was made abundantly clear today by his actions. I wasted my time and money ($25 for a sitter) for ***** to never show up.

    Complete Carpet Care is NOT a BBB Accredited Business.

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