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Business Profile

Wholesale Hardware

Do it Best Corp.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Do it Best Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Do it Best Corp. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Harlan W

      Date: 11/18/2024

      Harlan W

      Date: 11/18/2024

      BEWARE on their deceiving, online ordering cancellation policies. Do It Best customer services said that they wouldn't CANCEL my order. I had requested it several times. The items were ordered while CLOSED over a weekend (Sunday), and first thing Monday morning I made contact with them. See the following, and I quote: "How do I cancel my order? We are able to cancel an order until it ships. If you need to cancel your order, please contact a **************** Representative." Well, it had already shipped at 08:30 AM in the morning? ***** ********* wouldn't even give me any tracking number. It's so hard to believe this. Especially, in this day and age of technology! I won't be ordering from them again. I now have to pay for shipping charges one or both ways. Maybe I'll just refuse the package when it arrives.

      Do it Best Corp.

      Date: 12/10/2024

      Thank you for sharing your experience. We always strive to provide excellent service, and I want to take a moment to address the concerns youve raised.

      The order was placed on Sunday, November 17 at 12:57 pm ET. The customer sent an email requesting the order to be canceled at 1:47pm ET. Just after 5 pm ET, the request was sent to our orders team to cancel the order.


      On Monday, November 18, the customer initiated a chat session with our team at 8:30 am ET, again, asking to cancel the order. Our team advised that a portion of the order was canceled but the other portion had already been packed and was unable to be immediately canceled due to . he could return the order to a local store and we would issue him a full refund including the original shipping. At 10:10am, ***** was notified that a portion of his order was canceled but the other portion shipping from ****** had already been packed and could not be canceled due to the speed at which our warehouses process and pack shipments. We issued a refund for the portion that could be canceled.  

      On Tuesday at 10:23 am ET, the customer responded asking if he should refuse the shipment that was being delivered and asked about the shipping cost. Our team replied saying that we would refund him in full and had already requested that ***** return the order instead of making the delivery. At 5:16 pm ET, the customer replied asking if it does not get refunded should he refuse delivery or take the shipment and return it to a local store.

      On Wednesday at 8:39 am ET, our team followed up advising that the portion of the order that shipped was being returned to our warehouse by *****. She also advised that a full refund was issued. At 8:47 am ET, the customer responded thanking the team for their efforts and going to the lengths they did to get it taken care of.

    • Aaron A

      Date: 05/07/2024

      Aaron A

      Date: 05/07/2024

      I placed an online order "deliver to store". I was contacted a few days later trying me the order was cancelled. I asked why and was told it was likely a fraud prevention or credit card issue. The online price of the product I had ordered increased 15% overnight. Instead of admitting they had not updated their product price with competitors, or honoring their advertised online price they canceled my order, fixed the price and blamed me for the cancellation. At least admit you were going to take a loss on the order and that it was a mistake instead of blaming some random generic credit card issue.

      Do it Best Corp.

      Date: 05/09/2024

      The order was submitted on Saturday, May 4. Our system flagged the order, the order was declined, and a full refund was issued. Our system will cancel an order when it is triggered by certain criteria. The most common of these include:

      When a credit card has been reported stolen, or fraudulent activity has been detected on the account.
      When the provided billing or shipping address does not match what the card issuer has on file. This can happen if you have recently moved.
      If the order has originated from outside the ****
      When the customer has re-routed their online activity through a proxy.

      The refund was processed on Monday, May 6. On Tuesday, May 7 the customer emailed asking why the order was canceled. During this time, an price change was processed for one of the items. Thee canceled item was not tied to the price change. 

    Do it Best Corp. is NOT a BBB Accredited Business.

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