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Business Profile

Auto Repairs

A&J Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have video of the turn signal issue. If needing to see it. 8am on April 5th and the guy who started working on it took off the quarter panel I told him to stop but he spoke no English and he was trying to take off the driver tire. I told him to stop he said I don't speak English he called the owner and the owner started yelling at me because I told him there is no reason to take the tire off you just have to turn the wheel and undue to bumper shield. He said if I don't like it they can put it back together and I can leave. I said ya I don't want you to do anything else to my vehicle put everything back on and give me a refund I don't want my car torn apart just to change a turn signal light. Needless to say they kept working on it. Never got talked to or my money back or the proper turn signal bulb in my 2013 **** fusion. The light they put in is not the correct one it's so light u have to put your face right up to it to see it turn. And my blinker inside is still moving super fast like it's still out. So I have to pay out of pocket again

    Business Response

    Date: 04/07/2025

    No worries! Come by anytime for a full refund quick note we did give change and there was only a 45 dollars charge. We can also remove the lightbulb that we put on at no extra charge.

A&J Auto Repair is NOT a BBB Accredited Business.

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