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Business Profile

Mufflers

Midas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mufflers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over ********************************************************************************************************************************** and I am very mad and wont be satisfied until this is taken care of ASAP please and thank you

    Business Response

    Date: 05/13/2024

    We are sorry to hear about this.  All our work is backed by our Nationwide Warranty and we are more than willing and able to resolve this issue in the store.  Please bring the vehicle in for inspection and we will get it resolved. 

    Customer Answer

    Date: 05/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    All they did was call me and offer to take another look at my car. They did not offer to give any sort of refund or any free services. I had another mechanic who is BBB certified look over my car and everything that Midas said was wrong was actually incorrect and didnt need fixed. We actually found out that Midas cracked something inside of my engine. Reason I am rejecting there offer to look over my car again is because I refuse to ever let them touch my car again because every time they did it came back with something else wrong with it. I put my trust and my legit last dollars I had to my name into Midas in hopes that my car would be safe for my family. Here is the biggest reason why I want some sort of refund I have documentation of where they KNEW my driveshaft was going out and UNSAFE to drive and they LET ME DRIVE AWAY ON A BROKEN DRIVE SHAFT WITH MY KID IN THE *** AND TOLD ME IT WAS SAFE. So until some sort of refund is offered to me I will not take back my complaint and will look into further legal actions. 

    Regards,

    ***************************

    Business Response

    Date: 05/14/2024

    Our original response and warranty still stands. We stand begind our warranrty and repairs. We need to see the vehicle to verify what is being claimed. 

Midas is NOT a BBB Accredited Business.

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