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Business Profile

Monuments

Franklin Monument Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased a tombstone on 11/1/2010. At that time *** (owner) said when you pass away just call and we will put the date of death. Fortunately the tombstone was completed and put where we requested. My husband passed away 8/5/2022 and I still cannot get them to return my calls to have the death put on the tombstone. Only one month did I not call at least twice. Sometimes you can leave a message and other times you can't. I am not in the area so a friend stopped by one day and ***'s wife said yes they were getting my calls and would call. They have not. This is very upsetting and they need to be put out of business.

  • Initial Complaint

    Date:12/12/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1400.00 for a monument (one half of total price of $2820.55) on 8-26-2021. The check was cashed on 8-27-2021. The monument was supposed to be put in place in the spring of 2022. I check every week. They will not answer or return calls. I stop by the office every visit, and no one is there. Fifteen months and no answer or reasons given for delay. I have copies of the contract and the cashed check from the bank.At this point I want my money back and no further dealing with this company.***********************

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a monument for my daughter *********************************** June 8 2021 paid franklin monument $1605.00 have not received monument and unable to gat in contact with co. Have been back to business several times and called numerous times no luck.

Franklin Monument Co is NOT a BBB Accredited Business.

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