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Business Profile

Septic Tank Contractors

A-1 Septic Service & Excavating, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last fall, we hired A-1 Septic to service and repair our septic system. In April 2024, our landscape contractor discovered that our septic system was full and not working. On April 11, 2024, A-1 Septic came to the house to inspect. The owner verbally admitted to our contractor that " the job had not been properly executed. " In addition, the owner stated that " we did not want to do all the work and hand digging." They simply removed waste and no repairs completed. Our contractor then contacted ****** Services. They took actual photos showing damages and needed repairs (which were never done by A-1 Septic). A-1 Septic never used couplers to properly seal the pipes. On April 22, ******************************* sent A-1 Septic a letter outlining the situation, documenting the "shoddy" work done and requesting reimbursement for all expenses:$401.00 A-1 Septic fees to pump tank ( August 18, 2023)$2695.00 A-1 Septic additional fees to pump our excess waste. ( Sept. 18, 2023)$1800.00 ****** fees to repair damages $250.00 ******************* Landscaping additional expense to repair pavers $5146.00 Total Expense Incurred.Mr. ***********************, owner of A-1 Septic, refused to acknowledge the letter and documentation sent to him. Finally, he simply sent a text message to ******************************* stating that he refused to discuss the matter. We simply would like A-1 Septic to be held accountable for work NOT done properly. (even on their own admission). Thank you for your help in resolving this matter. We simply request reimbursement for expenses incurred.Thank you so kindly,*******************************

A-1 Septic Service & Excavating, Inc is NOT a BBB Accredited Business.

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