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Business Profile

Apartments

Concord Commons Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive Been Staying at this residence for almost 8 years! Im a single parent of 3 little children.. and *** put In several complaints to the office regards of ; letting other people park both of their cars in the front of the buildings! Its literally a task going home just to get a close enough spot, due to these rules that are not followed! One Tenants have two cars of their own parked first rows, 2nd ****** have families come park in the front.. YOU SUPPOSE to have a sticker in the vehicle to even be able to park in the parking lot ! I find it really a disservice. Ive complained numerous of times and havent anything changed! I know the exact names of the ******s that does this and its very hazardous for myself and toddlers to have to walk miles away, due to the In carless acts ******s are doing, plus the ladies in office doesnt do anything as well! No towing, no security! Its Not safe to have children if you cant even have a close enough park due to the unfamiliar people that are always in the parking lot! Plus I made a complaint last year regarding I needed pest treatment! They started it up but not every week like its supposed to be ! Im really just so over Concord !!!! :/

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called Concord to be put on the list for the people to come spray my apt for bugs pests etc.! I have ants and roaches at times and I also have little babies; Ive been in this apartment for 6 years must I add. The Lady ****** ******** , the property manager that looks to be an Hispanic bad disposition and attitude; She told me that my housekeeping wasnt acceptable due to having me put on the list for someone to come out and spray my apartment. I SPECIFICALLY ASKED ****** when could she come back out to my apartment to check again and she TOLD ME .. she didnt KNOW! She said either sometime this week before Thursday. I Asked her for a time she said she couldnt give me one. Proceeded to my apartment for my own personal business. As pulling up , I see ****** with another Black Lady Walking with her to my Apartment Complex! I Approached the door as they were coming into my building and we had words again! She came to my apt without my permission! Talked about my apt when she came in & stormed out saying she was done! I have THREE little babies and again Ive Been at this resident for 6 years; theres never been an issue to receive treatment for bugs etc for my home! ****** just started working at Concord Commons not even 3-4 months ago and she has had the worst Attitude, demeanor, and overall very unprofessional since shes started!!!!! I Need some type of resolution, my children and I must feel safe and comfortable living in any public housing that I pay my rent to on time every month!!!!! ****** has made this really uncomfortable living here!! I have twins that are only 2 years old, Ive witnessed ants coming through my bedroom windows, my 6 year old running to me saying its bugs crawling up the wall,all Im asking for is a bug treatment like Ive usually get! I live on the BOTTOM floor of the whole complex, I try to keep my windows closed today was very unacceptable as a resident thats been here for some time ************

    Business Response

    Date: 12/04/2024

    Good afternoon,

    Ms. ******* request for pest control treatment was addressed and has been resolved to the resident's satisfaction.  If any further issues arise, they will be addressed immediately.  If you need any additional information, please contact me at:


    ******* ******
    Vice President, Operations
    Work: *************
    **************************************************

Concord Commons Apartments is NOT a BBB Accredited Business.

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