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Business Profile

Go-Karts

SuperKarts & Segways, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Go-Karts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/21/22 I booked a date night ride with superkarts *******. I paid a total of ******. The location was supposed to be disclosed the day of which was 5/12/2022. Noone sent me the location and all calls and emails went unanswered. I kept trying to reach them. On 6/7/2022 an apology was sent out and instructions on how to rebook or request a refund. I requested a refund several times. Left messages and sent several emails and have yet to hear back or receive a refund.

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 25th 2022 at 740pm I purchased/reserved a Superkart Night ride in the amount of $219.40 for June 11 2022 9pm. On June 7th 2022 I received a email from the business stating that they have been having issues and i would have to reschedule my event or get a refund. Due to the time frame not fitting my schedule I requested a refund. I have tried calling two of the giving numbers for the business and emailing the email addressed also to the business in discussion. I have not heard anything or received anything from Superkarts since the refund request.

  • Initial Complaint

    Date:07/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On march 25, 2022 I found out about super kart through ******** and paid them 219.40$ for a tour of go karts that was supposed to be on may 6, 2022 however there was rain on that day and we couldnt do the outdoor event. We reached out to the to reschedule and they said they would send us a link and when we tried to reschedule the only way it would allow us to reschedule was if we paid again. Once we realized we couldnt reschedule without paying we asked for a refund we spoke to someone through text because they would not reply in email or pick up the phone call and they said they would refund us our money. Its been months now and we still havent got our refund I would just like to get refunded and hope that this company has not done this to many more people out there.

SuperKarts & Segways, LLC is NOT a BBB Accredited Business.

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