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Business Profile

Oil Changes

Take 5

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 7, 2024, I went to the ************ take 5 location for the first time for an oil change, air filter and wiper blade replacement,these services cost me $126.30. Shortly thereafter all of the maintenance lights in my vehicle came on, prompting me to take the vehicle to ***** ***** on September 30, 2024. ***** stated there was "something clogging the *** from aftermarket oil change". I allowed ***** to rechange the oil. The diagnostic test and oil change cost $249.95, not including the $53.49 shop fee. I've waited this long to send an email/file a complaint because I wanted to make sure the oil change was the issue. To date there have been no further issues.I was hoping for a refund for my oil change and a refund for my service to *****. I've attached a receipt from ***** and from the Take 5 oil change to this email.

    Business Response

    Date: 12/05/2024

    This complaint is absolute nonsense. We completed the oil change services properly. We will do nothing further.

    Customer Answer

    Date: 12/06/2024

     I am rejecting this response because: it provides no resolution to their error. Which, LET ME BE VERY CLEAR, is their error. They are implying their oil service caused no harm to my vehicle which defies logic. Simply put: My vehicle was working properly prior to the oil change. I go to their facility, then have problems. Following their service I take my car to the dealer, they recommend a new oil change due to issues related to their service, then, suddenly, I have no issues. I think its more than probable and reasonable their company caused the issue. I have provided documentation from the dealer (who are certified by ***** to work on the vehicle unlike the employees at this nonsense establishment). Additionally, their response to this compliant and their lack of response in general(five unanswered emails) show an unprofessional business owner that simply does not care about the quality of the service their business provides. Simply put, their business and service are nonsense. Their unprofessional and disrespectful response seems to be par for the course with these people. Horrible people that run a horrible business. Very fitting.

Take 5 is NOT a BBB Accredited Business.

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