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Business Profile

Tree Services

Tree Cutting & Stump Removal by Justin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We engaged the services of Justin ******** as a contractor to carry out tree cutting work adjacent to our property. The agreed upon price for this service was $1500. However, shortly after commencing the job, ******************** requested an additional $1800, which we reluctantly agreed to pay. During the second day of work, an unfortunate incident occurred where a large log fell onto our roof, causing significant damage (all recorded on video). ******************** assured us that he would contact his insurance company to address the situation and provided us with documentation that supposedly confirmed his coverage. However, upon further investigation, it was discovered that his insurance policy had expired.Despite our insistence that he rectify the situation immediately, ******************** only took minimal action by placing a turf on the damaged roof, as the log proved too difficult to remove. Subsequently, he disappeared and informed us that we should handle the repairs ourselves, promising to reimburse us for the expenses incurred. Regrettably, it has been three months since this incident occurred, and we have not received any payment from *********************** a result, we were compelled to bear the financial burden of removing the log, repairing the roof, and resolving all related issues out of our own pocket. This entire experience has been nothing short of a nightmare.

    Customer Answer

    Date: 10/31/2023

    ********************************* im the house owner, and i have 

Tree Cutting & Stump Removal by Justin is NOT a BBB Accredited Business.

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