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Business Profile

Wholesale Bakers

Organic Bread of Heaven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Bakers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Bought 5 loaves of organic 100% whole wheat bread from this company. I have IBS, and this is the type of bread I consume regularly as my stomach tolerates well. The loaves I received looked like they were baked good although the coloration was different than I expected. When I tried eating some I found that they did not sit well with my stomach. At first I thought that they just had too much sugar as sometimes that causes me problems, but investigating further I realized that there is a whole wheat bread I get from the bakery section of a grocery store from time to time that has slightly higher sugar content than these loaves. I concluded that the bread I received is more like a white bread than a true whole wheat bread. In the end I wasn't able eat this bread and had to throw it away. I would like a refund as I do not feel I received the product that I ordered.

    Business Response

    Date: 12/22/2022

    Hi ******,

     We are sorry to hear the Stoneground Whole Wheat Bread did not work for you. We have refunded you your complete total and shipping. Thank you so much and have a great day!

    *************************

    Organic Bread of Heaven

Organic Bread of Heaven is NOT a BBB Accredited Business.

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