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Business Profile

Wireless

Boost Mobile Premier

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While out of state, I contacted Boost mobile about a cellphone being stolen. They told me to go to the boost store and i was debilitated. without transportation. I Got to the store eventually and the boost store gave me a number to call for insurance to replace the phone.however. once i called the number the told me to go back to the store. This kept happening until the phone bill was due. I told the customer service rep that i only had the phone for 1-2 Days before it was stolen. and That i had just paid the bill and that i should be technically be receiving credit. I then upon arriving back to the place of purchase, they insisted that they will not suspend the phone number. however due to their tower having problems i could not pay my bill ******* I had complications with getting back and forth to the boost store that i purchased the phone from. And i had no cell phone for several months. I am still trying to recover my number. and the sales associates are without resolution.

Boost Mobile Premier is NOT a BBB Accredited Business.

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