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Business Profile

Bicycle Dealers

Chain Reaction Bicycle Project, INC.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Chain Reaction Bicycle Project, INC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Chain Reaction Bicycle Project, INC. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a recumbent style bike from Chain Reaction Bike Shop of ****** as it was displayed at recent swap meet in ********** for $450. The salesman said I could get my money back within a month if not satisfied... something to that effect. I tested it for all of a block in a crowded parking lot there, then about a mile+ back home and realized it wasn't going to work for me. I took it back and they are refusing to give me a refund and even said that they are considering the bike as an extra donation to them. No way. Please help on this. Here's the letter I sent:4-12-23 Chain Reaction Bike Shop Goshen Dear Folks,You have seen on your shop floor by now from over the weekend that I returned the recumbent bike that was sold after the briefest of a crowded parking lot test ride at the St ************* Park swap meet in ********** on March 26th*. Upon getting the bike home and taking it on an all-of ~1 mile true test ride, I found that the perceived benefits of (and selling point)of this style bike were not up to my expectations... much to my surprise.Based on my conversation with your salesman/board member at the meet (and to be expected, per regular business practices), I duly brought the bike back to you within the month mentioned in **********... coming back in less than 2 weeks. Of the $450 selling price, $380 was paid in cash and $70 was paid by personal check (with ID duly rendered). If you have not yet had a chance to cash the check yet, and, to give some out-of-town support to your store's mission, I can consider a refund back from you for the $380 cash and either the return of the check (if still uncashed), or, you keep the $70 as a mitigating factor for the not-quite 2 week time period that the bike was off your sales floor.Thank you, and continued good luck with your overall mission.Sincerely,******************************* *******************************************************************************************************************************************

    Chain Reaction Bicycle Project, INC. is NOT a BBB Accredited Business.

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