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Business Profile

RV Parts

Elkhart RV Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Parts.

Complaints

This profile includes complaints for Elkhart RV Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elkhart RV Parts has 4 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a microwave oven online from Elkhart RV Parts on August 2nd, 2024. The delivery date was supposed to be August 20th. When it didn't arrive I sent an email as their website requests for "a quicker response time". When I heard nothing after 24 hours I left a voicemail and also left a text. Being suspicious of such poor customer service, I checked the ********************'s website to see that this company is clearly scamming people. I know it's only been 48 hours since my microwave was past due, but I clearly need to get in line if there is any hope of recovering my money.Details:PayPal purchase of $303.21 on August 2nd from *********************************** Order $5055 for 1: Greystone 1.1 cu ft Convection Microwave, Stainless Steel **********/D100N30ASPRIII-B5-FR01 Scheduled to be delivered by *** on August 20th. No tracking info was given, No response from multiple inquiries by phone, email and text,

      Business Response

      Date: 06/12/2025

      We understand your concerns. The business is now under new management and focused on better service. If your earlier order was not completed and was refunded, please reach out so we can assist you with a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

      Customer Answer

      Date: 06/14/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:05/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sofa on 7/18/2023, they sent the wrong color with R&L Trucking. I sent the sofa back and they were to send the correct one. As of today's date 5/17/2024 I have not received the correct one and they will not get back with me, I have texted, emailed and called them numerous times. If they are not going to send me the sofa, I will need a refund so I can purchase one from another company.

      Business Response

      Date: 06/04/2024

      To Whom it may concern,

       

      We are responding to this complaint.  The customer states she shipped back the original item.  We have never received the item nor have we seen any shipping details (tracking) for the return.  We will try to track down the item through the original vendor.  We are refunding the customer so she can go purchase elsewhere.

       

      Please confirm this has been handled as our response.

       

      Thank you

      Customer Answer

      Date: 06/13/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

       

       

      Thank you Very Very much!!   *********************

    • Initial Complaint

      Date:02/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled order for rv fireplace insert. Initially there were 3 deductions from our account, 2 were returned after contacting our bank. Supplier has not responded to phone calls or emails.Supplier changed description of order to "lodging" and bank deducted $301.21 from our account. This is a deceitful business!, once they have your credit information will cheat and steal from you.

      Business Response

      Date: 06/12/2025

      We appreciate your message. Elkhart RV Parts is now under new ownership, and we are committed to improving customer service. If your prior order was not completed and a refund was issued, we are available to help you place a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

      Customer Answer

      Date: 06/12/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:02/21/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #**** placed on February 6th. Have called them at least 10 times only getting voice mail. Have texted twice per their instructions but no response. Have chatted several times on their site but no response. Have emailed at least 6 times and no response. First I tried to learn status and tracking numbers now I just want my order cancelled. They charged my card the day I ordered February 6th but seems it was never shipped.

      Business Response

      Date: 06/12/2025

      Thank you for bringing this to our attention. Elkhart RV Parts is now operating under new management. While we are unable to offer refunds for past orders, we would be happy to assist in placing a new order if your original order was not fulfilled and instead canceled or refunded.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

      Customer Answer

      Date: 06/12/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:02/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an electric fireplace on 1-08-2024. It arrived a few weeks later. We did not even open the box bc when our *** driver went to hand the big package to my husband you could hear the shattered glass pieces rattling. So we declined the package and sent it back. I immediately tried calling this company to let them know. No answer. Left several voice mails. No returned call. I've since sent text and sent many emails stating the problem. At first I was fine with them sending a replacement. Not now. It's been over a month with ZERO communication. I want a refund. I have filed a dispute with PayPal. I can not believe this company is still in business after all the negative reviews online, here, and ********* This has to stop. We working people work hard for our money. Elkhart rv parts do the right thing and good things will come your way. Treating customers like this is NO WAY to run a business. I want my refund! This is the 1st company I've ever had to report. I sure didn't want to. But you all didn't give me a choice.

      Business Response

      Date: 06/12/2025

      We understand your concerns. The business is now under new management and focused on better service. If your earlier order was not completed and was refunded, please reach out so we can assist you with a new order.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

      Customer Answer

      Date: 06/16/2025

       I am rejecting this response because:


    • Initial Complaint

      Date:12/06/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a fireplace for ******. Been over 2 weeks with no response. *** called, texted and emailed multiple times a day trying to get a hold of someone at this company. Website stated items ship within 48hrs. Still nothing. No confirmation or anything. But they sure charged my card right away!!!! After reading the other complaints on the bbb site Im thinking I fell victim to the scamming business as well.

      Business Response

      Date: 06/12/2025

      Elkhart RV Parts has undergone a change in management. Although we are not processing refunds for previous orders, we are here to help facilitate a new order should your original one have been refunded and unfulfilled.

      Please contact us at ******************************* with your order number and we will gladly assist you in placing a new order.

      Sincerely,
      Customer Support
      **********************

      Customer Answer

      Date: 06/12/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    Elkhart RV Parts is NOT a BBB Accredited Business.

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