We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

NutraStop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me 5 month old expired pre workout and will not get back to me after numerous attempts.

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date: 11/17/2024 order #********** Item: Hi-******************** Gain and Cut Stack 1 **** tracking number: ********************** Note:I noticed that my shipment was being returned back to the vendor due to the wrong address on 11/25/2024. I immediately contacted the vendor asking what the address was that they put, and they responded (please see the uploaded document for more), and I responded back letting them know they put in the wrong city/zip code. I informed them that the address should be (please see the uploaded document for more), and I have not gotten any response back up to this date. I'm just trying to either get a refund or a replacement of the order I made.

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from their website. The product was an Alpha Lion supplements. The product was listed on the website with a description and a picture of all the contents included in the package. When I received the product I was missing one of the four products that were supposed to be in the package. When I contacted nutristop they admitted that the picture and the description was correct, but it was a mistake on their part. Even though they admitted the mistake they wouldn't honor the package deal. They then asked me to pay for the return of the item.

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a supplement on 19 May 2024 and it still has not shipped. I attempted to contact the company via email and online chat but havent gotten any response. My main concern is that the business had me verify my ID due to different billing and shipping addresses. I had to take a picture of my drivers license. Hindsight probably not a good idea but Id like a refund if this is a fake business.

  • Initial Complaint

    Date:04/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 04/04/2024. This is the 4th or 5th order I have placed with the business, I have never had issues before. I spent $69.57, I was charged that amount and same day I was sent tracking info. The tracking still says carrier awaiting item, it is 04/16/2024. I have been emailing, texting, calling, "chatting" on their website for 5 days now, and I have yet to receive a response. On the website and the emails they send pertaining to the order, it says, "Most orders are shipping out the same or next business by our team. (No drop shipping funny business some stores pull that delay the process..)" Also says they have "Top-Notch Support" I believe these are blatant lies!! I just want my money refunded and we can go our separate ways. Order #********** **** tracking ********************** With previous orders, I have paid more for *** shipping and it is much faster. I have used the **** before and the tracking number has never updated past the "awaiting item" and my order still arrived, on time.

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product they sent me is bad and not usable. They will not response to any emails.

    Business Response

    Date: 04/22/2024

    Hi ******!

    We are very sorry to hear that you arent enjoying your product. 

    We typically accept return/exchanges of products that are unopened with the original manufacturer seals in tact. However, with hearing there are concerns over the quality of your product, we could offer an exchange for a new one if you would like. 

    I would be able to send you a return label for the one you received and could ship a new pre workout for you! I would just need your shipping address confirmed then I would be happy to get that taken care of for you. I could also include a bucked up shaker for you! 

    Our sincere apologies once more. We look forward to hearing from you and hope you have a wonderful day. 

    Customer Answer

    Date: 04/22/2024

     I am rejecting this response because:

    Honestly, I dont want another product from you as the way this has already gone. *** tried communicating for over a month and not one returned message. I finally threw your order out as I was tired of holding on to it. 

  • Initial Complaint

    Date:03/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order: ********** Mar 09, 2024Kaged | Pre - Kaged Elite 2 $101.98 Discount:-$15.30 Price after discount:$86.68 Variant:Strawberry Lemonade Product **************** Product SKU:KAGEDELITE Vendor:Kaged Weight:709 Discount:-$15.30 Subtotal price:$86.68 Shipping price:$0.00 Taxes included:$0.00 Total price:$86.68 Your shipment 1ZE416190396415186 Estimated delivery The delivery date will be provided as soon as possible.Tracking Number 1ZE416190396415186 *********** Ground Weight 1.00 LBS Shipment Category Package Shipped / Billed On 03/11/2024 03/11/2024 10:53 A.M.Label Created Shipper created a label, *** has not received the package yet.************* Last Updated: 03/21/2024 7:12 A.M. EST

  • Initial Complaint

    Date:03/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 76 dollars of supplements and nutrashop won't send it because it's a scam. I tried contacting them 10 times. It's been unshipped according to tracking and they won't send it. It was bought March 8th and now it's March 16th. I want a refund.****** help me get my money back. My email is ************************** my phone is **********.

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a product that had a tamper seal ripped. I have tried over ten times, through email and message, to reach the company. It's been 2 weeks and no reply. My patience is wearing thin. I just want a refund for a damaged product.

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 supplements Jan 6th $ *****. Its now Feb 19th, I tried many times to contact seller about Delay? Not 1 email back, They did make a tracking # same day as purchase then Nothing. I did receive a e mail asking how I liked the products I never received! *****************

NutraStop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.