We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Catalog Shopping

Gardens Alive

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Gardens Alive's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gardens Alive has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 14 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Valerie G

      Date: 12/21/2022

      I ordered a 5 in 1 peach tree. They sent me a dead stick with no branches whatsoever. I contacted the company with no response. Should have listened to the numerous other poor reviews.

    • Mary A

      Date: 11/03/2022

      Don't do it!!!!!
      Plants arrived DEAD and I complained to Burgess. Sure they say they will replace them but I had to pay shipping $$ again. Well the second plants were also dead when they arrived. Save yourself some aggravation and don't order from them!

    • Sydney

      Date: 09/24/2022

      Sydney

      Date: 09/24/2022

      Spent almost $300 and 3/4 of the stuff was dead when I received it. There were 2 of my items I NEVER even received. Mailed back the labels and sent a list of what was dead exactly like they requested in their JOKE of a "guarantee". NO RESPONSE! DO NOT ORDER FROM BURGESS!!!

      Gardens Alive

      Date: 10/11/2022

      Thank you for your feedback. Gardens Alive purchased ******* Seed and Nursery in January, 2022. Unfortunately, we did not receive any payments for orders placed in 2021. If you can provide the order number and order date, I would be able to issue a goodwill credit that could be used on a future order.

      Gardens Alive

      Date: 10/11/2022

      ********************, I attempted to locate your order placed with ******* in 2021 but was unsuccessful. I did locate an order that was placed with Dutch Gardens on 05/20/2020. If you can provide additional information (order number, account number), I will be happy to issue a goodwill credit that you can use on a future order.

      Sydney

      Date: 10/11/2022

      My order number is **SSN**0. Order date is 2-11-22.

      Sydney

      Date: 10/23/2022

      Update: ******* sent my 2 items out of my order that I did not receive previously. One dead as a doornail Butterfly **** and Oxalis BULBS instead of the potted plant it was supposed to be, and they NEVER issued me a "goodwill credit" like they promised to do for all of my other dead items. Their word is USELESS! DO NOT BUY FROM *******!!!!!! Do yourself a favor and toss their catalogs in the trash where they belong. How stupid to not understand you can get a lot more of a customer's money if you actually stand behind what you sell. THAT WAY THEY COME BACK TO BUY YEAR AFTER YEAR!!!! *******, take me OFF your mailing list!!!!!!!!!!

    • Daniel P

      Date: 08/23/2022

      Daniel P

      Date: 08/23/2022

      DO NOT GIVE THIS COMPANY YOUR MONEY. I made a $100 purchase in 2021 for flowers, which never arrived. I pursued the company for a refund, and was told that since they were being sold to another company, my refund could not be processed and could only be refunded by the new owners. The new owners refuse to return my money. I filed a complaint with Tyra Lee at the Indiana Attorney General office, which was an absolute waste of time. The company will not refund my money, even though I have receipts, correspondence, and proof of the theft. Gardens Alive is the scum of the earth. Take your business elsewhere. Do not give these bottom feeders one red cent.

      Gardens Alive

      Date: 10/11/2022

      Thank you for your feedback, I see that this issue should now be resolved. Please let us know if we can be of any additional assistance.

    Gardens Alive is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.