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Business Profile

Auto Repairs

Jenkins Automotive Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car in a year ago because it felt like the transmission was going bad. It had high revs, was slow to respond, and would violently shift into gear. I went here because I had issues with the dealership taking a look and using my extended warranty. After a test drive I was told that it does not feel like it's the transmission and could be something else. Was told a diagnostic would cost $120, so I had them look at it. After a couple of days I was told the diagnostic was done and the cost of it was about $300. I was told the issues were spark plugs and an oxygen sensor. I was told the repairs would cost about $1200. The repairs took longer than estimated and the cost had gone up to $1500 total. I was told this was because my carpet had to be pulled back to get to the oxygen sensor. Now, a year later the same issues that I brought it in for were still intermittent but still present. I took it to a dealership, with a whole new team, where after a day I was told it is indeed a bad transmission and will need to be replaced. After talking to other people I was informed that an oxygen sensor is about $80 - $120, not the $300 I was charged. Attached are the original receipt for Jenkins and my estimated repair order from the dealership. Both report the same issues being repaired with very different results.

Jenkins Automotive Services is NOT a BBB Accredited Business.

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