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Business Profile

Heating and Air Conditioning

Affordable Heating & Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Affordable suggested a full ac unit replacement which we paid over $4500 last September of 2023. The unit appeared to work throughout the rest of the warm season. The house went up for sale in March 2024 and an inspection was performed and pointed out an issue with temperature readings. Believing the product was still under warranty, we contacted Affordable to service the unit. We were able to reach them initially, but once we told them the situation, contact was disengaged by them. They stopped replying to our texts and refused to answer any phone calls or voicemails. We decided to summon a few more HVAC technicians from other companies, as we needed to resolve the issue right away. Each company advised us to reach out to the original installer to resolve it since the work was performed by Affordable and should be honored. Each technician pointed out the same diagnosis, which was the result negligence by the original installer. We have text messages from Affordable to our realtor, where he clearly states he has no desire to deal with the issue. Leaving us high and dry. We eventually had another company resolve the issue, in which we paid $315 to repair. However, we feel that Affordable Heating and Air should be held responsible for their negligence.

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