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Business Profile

Assisted Living Facilities

Demaree Crossing Assisted Living And Memory Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assisted Living Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother was admitted to the Demaree Memory Care Unit on August 12, 2024, and remained there until January 13, 2025, at which time she passed away. While her care during her stay was generally satisfactory, we have no concerns regarding the quality of care she *********** father had a long-term care insurance policy, on her, that we submitted a claim against. We were collaborating with their financial representative responsible for completing the Continued Monthly Residence (CMR) form. All submissions were accurate except for November and January 2024. The November form contained an error, and the January form was never submitted.On February 12th, I contacted Demaree and was informed that ******, the individual responsible for handling the claims, was no longer employed by the facility. I requested to speak with someone who could assist me. They assured me that a representative would contact me. However, I did not receive a *********** calling the receptionist on the 18th, I obtained the contact information for their Executive Director, ***** *****, at **************. I have not received any further communication from Demaree since January 20, ******* a result of the incomplete forms, long-term insurance will not reimburse us until Demaree rectifies the errors and provides the additional necessary documentation. Demarees contact information is **************. I am asking the BBB to get involved in helping me get Demaree to file the correct forms.

Demaree Crossing Assisted Living And Memory Care is NOT a BBB Accredited Business.

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